Program Manager

Kizen•Austin, TX

29d•$190,000 - $225,000•Onsite

About The Position

At Kizen, we build technology that makes AI actually work for people. Our platform helps organizations automate the workflows that matter most — from helping insurance agents manage contracting and commissions, to enabling healthcare providers to deliver proactive patient care, to empowering financial institutions to classify documents and extract data automatically. And that’s just the beginning. With Kizen, developers can build new enterprise applications, while business users can customize dashboards and agents using AI, low-code, or code — all on the same platform. The possibilities are limited only by imagination. What used to take months or years to build, configure, and connect now takes just days. Kizen combines powerful pre-built agents and use cases with an enterprise platform for automation and data connection — all built on an AI-first architecture that’s easy to adopt, scale, and trust. We’re not chasing hype. We’re solving real operational problems and helping the world’s most complex organizations work faster, smarter, and more humanely. Join us in transforming how industries work — one workflow, one agent, and one customer success story at a time. We are looking for a hands-on Program Manager with a history of leading SaaS and consulting engagements, managing multiple concurrent projects, and delivering data-driven solutions that improve client operations and drive measurable business results as we bring our next-gen platform to the world. This is an opportunity of a lifetime for someone who wants to be at the heart of the AI movement to better humanity. As the Program Manager you’ll be working directly with our VP, Consulting to drive execution excellence across a portfolio of client engagements, ensuring alignment with strategic objectives, and delivering measurable business outcomes In this dynamic role, you’ll lead our teams responsible for: Program & Portfolio Management - Lead and manage a portfolio of concurrent insurance-focused projects (e.g., CRM implementations, data integrations, commission systems, agent portals) Client & Stakeholder Management - Act as the primary escalation point for client stakeholders across all assigned projects Cross-Functional Leadership - Coordinate across Solution Architecture, Implementation, Product, and Support teams to ensure cohesive delivery

Requirements

10+ years of experience in Program or Project Management within SaaS, consulting, or insurance industries
Proven experience managing multiple concurrent projects or large-scale programs
Experience delivering SaaS implementations, CRM platforms, or data-driven solutions
Demonstrated experience managing relationships with executive stakeholders (C-level, VP, and Director levels), including leading executive briefings and steering committees
Strong financial acumen, including budgeting, forecasting, and margin management
Exceptional verbal and written communication skills, with the ability to clearly articulate complex concepts to both technical and non-technical audiences
Experience translating business objectives into actionable program plans and measurable outcomes
Ability to synthesize large amounts of information into concise, actionable insights for leadership consumption
High emotional intelligence (EQ) with the ability to navigate complex client dynamics and build trust quickly

Nice To Haves

PMP, PMI-RMP, or equivalent certification preferred
Experience with insurance distribution models (IMO, FMO, MGA environments)
Familiarity with data integration, APIs, and analytics platforms
Experience working in high-growth SaaS or consulting organizations
Strong understanding of insurance operations (e.g., contracting, commissions, agent lifecycle, policy data)

Responsibilities

Lead and manage a portfolio of concurrent insurance-focused projects (e.g., CRM implementations, data integrations, contracting & commission systems, agent portals)
Establish and maintain program-level governance, including status reporting, risk management, and executive communication
Ensure alignment of all projects to client business goals, timelines, and contractual commitments (SOWs, SLAs)
Oversee day-to-day execution across multiple project teams, ensuring milestones, deliverables, and budgets are met
Standardize delivery frameworks, methodologies, and best practices across engagements
Monitor project health through KPIs, proactively identifying and mitigating risks and issues
Act as the primary escalation point for client stakeholders across all assigned projects
Build strong relationships with executive sponsors, business leaders, and operational teams
Facilitate regular program reviews, steering committees, and executive updates
Coordinate across Solution Architecture, Implementation, Product, and Support teams to ensure cohesive delivery
Drive alignment between technical and business teams, translating requirements into actionable plans
Support resource planning and capacity management across projects
Manage program-level financials including budgets, forecasts, and margin performance
Ensure adherence to contractual terms, including scope management and change orders
Identify opportunities for expansion, upsell, and additional consulting services