Program Manager

CHD Careers•Springfield, MA

2d•$58,000 - $62,000

About The Position

The Program Manager (PM) for CHD’s Individual Adult Homeless Shelter in the Diversion, Shelter, and Housing Division (DSH) provides operational, staff, and systems oversight for a shelter of approximately 50 individuals and its performance. They espouse the models of Housing First and trauma-informed care in shelter operations and for the shelter guests, promoting speedy and effective housing efforts. They supervise a team of case workers and direct care staff who work on-site and support the participants. The PM works within the Agency’s team model, establishing open communication, support, and accountability among co-workers and honor CHD’s overall mission and values of care.

Requirements

Bachelor’s degree in related field preferred
Knowledge related to rehousing support and general case management
Knowledge of housing first, trauma-informed, and harm-reductive practices.
Valid driver’s license; reliable transportation
Will be required to pass First Aid and CPR certification
Physical and mental demands are located at end of job description

Responsibilities

Promotes a model of trauma-informed and harm-reductive sheltering practices and housing first approaches to moving individuals into permanent housing.
Encourages high rates of shelter turnover; shelter entry and timely shelter exit into housing.
Manages communications within partner agencies, individuals, municipalities, and other who provide referrals for shelter.
Represents CHD and the DSH in the provider community with professionalism, responsiveness, and authenticity.
Orients, trains, and supervises to a team of rehousing/case management and direct care staff.
Conducts regular team supervisions and staff meetings.
Manages triaging of shelter referrals, assuring that all beds are filled to capacity at all times, thus reducing unsheltered individuals in the community.
Schedules site’s staffing according to contract guidelines and health and safety considerations.
Manages vacation requests, manages 100% site coverage, and may need to cover shifts at times.
Coordinates and implements program-wide initiatives and programming under the supervision of the Asst. Director and the Senior Division Director.
Monitors site compliance with contracted rehousing, case management, and database management activities.
Engages in risk management for the site and responds as needed to medical, mental health, and substance use crises.
Interacts with individuals in order to assess their needs, provide information, respond to their concerns, discuss problems, and encourage growth and development
Implements corrective and disciplinary action as needed and under the supervision of the Asst. Director and Senior Division Director.
Participates in on-call system to ensure staff coverage and resolve crises.
Maintains awareness of and liaises with CHD maintenance department and/or property Management Company regarding, facilities repair and maintenance issues.
Assists site compliance with landlord, property manager, and City offices, as needed per the contract and scope of service.
Coordinates operational processes with administrative, fiscal, HR, and other corporate entities.
Seeks and uses training opportunities external to the Agency
Attends Agency-required trainings.