Program Manager, Pennsylvania

Reach Out and Read • Harrisburg, PA

2d • $67,800 - $73,000 • Remote

About The Position

Reach Out and Read Pennsylvania supports early literacy and healthy family relationships across all 67 counties of the Commonwealth. With 280 program sites — concentrated in Philadelphia, Pittsburgh, and the central corridor of the state — we distribute books and train pediatric providers to promote reading aloud with young children during well-child visits. Our work spans urban health systems to single-provider rural practices, serving children from diverse communities including those from low-income families and medically underserved regions. This is a newly created position, reflecting a period of significant growth and investment for the Pennsylvania affiliate. As Program Manager for Central and South-Central Pennsylvania, you will serve as a primary point of contact for approximately 85–100 clinical sites across a defined geographic territory. You will build and sustain relationships with medical providers, assess program quality and fidelity, and help sites thrive through hands-on support and creative problem-solving. This role reports directly to the Executive Director of Reach Out and Read Pennsylvania and is a critical piece of the affiliate's expanding regional structure.

Requirements

• Commitment to increasing equity in opportunity and outcomes for children and families
• 2+ years of professional experience in healthcare, social work, early education, literacy, or a related field (equivalent education and lived experience considered)
• Familiarity with the healthcare environment — understanding the pace, constraints, and culture of busy pediatric practices is a strong asset in this role
• Demonstrated ability to build warm, credible relationships with diverse stakeholders quickly, including medical professionals, administrators, and community partners
• Creative, entrepreneurial spirit — comfort with independently identifying problems and generating practical solutions, including occasional community outreach and partnership-building
• Strong written and verbal communication skills with the ability to maintain professionalism and warmth across a wide range of audiences
• Ability to prioritize tasks, meet deadlines, adapt flexibly, and handle unexpected changes with composure
• Prior remote work experience strongly preferred, with demonstrated ability to work independently and manage time without direct supervision
• Experience with program implementation, quality assurance, or professional development support
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint), Zoom, and Slack; intermediate Excel skills essential
• Strong organizational skills with ability to plan proactively and manage a regional site visit schedule
• Reliable personal vehicle and valid driver's license; ability to travel regularly across the assigned territory (25–30% travel)

Responsibilities

• Programmatic Assistance and Quality Assurance Support (60%) Conduct site visits — in-person and virtual — to assess program fidelity and provide tailored support (goal: 4 visits/year per site, 2 in-person and 2 virtual; scaled in first 12–18 months)
• Build genuine, trust-based relationships with medical directors, site coordinators, and clinical staff who volunteer their time to support the program
• Develop quality improvement plans for sites not meeting program standards; approach these conversations with diplomacy and a solutions-oriented mindset
• Recruit and onboard new clinic sites, identifying and cultivating champions within medical and administrative teams
• Prioritize expansion and support for sites serving BIPOC communities, Medicaid populations, and rural or underserved families
• Support clinics in creating literacy-rich waiting room and exam room environments
• Assist sites that are at risk of closing due to book budget constraints; coordinate with the Executive Director on bridge funding options and multi-year sustainability planning
• Program Data and Reporting (25%) Oversee completion of twice-yearly progress reports and maintain accurate data in the myROR database
• Complete all visit documentation within five business days of each site visit
• Report site-level concerns, capacity gaps, and emerging needs to the Executive Director promptly
• Collect stories and testimonials from program sites for development and communications purposes
• Community Engagement and Fundraising Support (10%) Build relationships with early childhood education organizations, health systems, and community partners to strengthen Reach Out and Read's regional presence
• Represent the affiliate at regional and statewide events
• Assist the Executive Director in identifying community fundraising opportunities that can support individual site book budgets — particularly for small, rural, or independent practices that raise their own funds
• Book Support and Funding (5%) Assist sites in selecting and ordering developmentally appropriate books to meet patient needs
• Help identify sites with critical book budget needs and communicate those to the Executive Director for potential affiliate support

Benefits

• The organization offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) retirement plan with employer match, paid time off, and additional perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees