program manager

Merakey • Cambria Township, PA

41d

About The Position

The Program Manager plays a critical role in the day-to-day management and oversight of specific programs or services within their identified Division. Reporting to the Program Director or Director , this position is responsible for coordinating program activities, supervising program staff, and ensuring the delivery of high-quality services to program participants. This role may manage a caseload of their own.

Requirements

• Bachelor’s Degree or the equivalency for credited coursework and experience
• 1-3 total years of experience
• 1-3 total Supervisory/Managerial experience
• NASDP Certification requires within 1 year of hire

Responsibilities

• Responsible for personnel management to include but not limited to; Leave Management, Workers Compensation, Unemployment, Performance Management, hiring, remediation and, termination.
• Management of Professional services.
• Purchasing of required supplies and reconciliation of receipts.
• On-call responsibilities for region.
• Incident Management in partnership with QCO.
• When applicable understanding of labor to include but not limited to; seniority and overtime rules and contract interpretation.
• Client fund management
• Intake and distribution of medication
• Oversight of team compliance of required trainings.
• Oversight of program operations to ensure adherence to monthly budgetary requirements.
• Supervise and engage program staff, providing in person direction, guidance, and support.
• Conduct regular in person staff meetings to discuss program goals, updates, and challenges.
• Actively participate in program and new hire orientation for DSP’s
• Provide training and professional development opportunities for staff members.
• Delegate tasks and responsibilities to team members, ensuring workload balance.
• Address staffing issues, conflicts, and concerns in a timely and effective manner.
• Foster a positive and inclusive work environment that promotes teamwork, engagement and collaboration.
• Oversee participant intake and assessment processes to ensure a comprehensive understanding of individual needs.
• Develop and implement individualized service plans for program participants.
• Monitor participant progress towards goals and adjust service plans as needed.
• Provide crisis intervention and support to participants experiencing emergencies or crises.
• Ensure participant safety and well-being through regular check-ins and follow-ups.
• Ensure compliance with programmatic requirements, regulations, and standards.
• Collect, analyze, and report program data and outcomes to stakeholders.
• Coordinate program logistics, including scheduling, space management, and transportation.
• Collaborate with community partners and stakeholders to enhance program impact.
• Represent the program and organization in meetings, events, and community forums.
• Perform other duties as assigned.

Benefits

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager