Program Manager – Healthcare Payers

CGI•Canton, MA

10h•Hybrid

About The Position

CGI is seeking a Program Manager with experience working with Executive/Business sponsors to successfully implement new capabilities and support operational processes by managing the end-to-end delivery of enterprise-wide projects. Expectation is the Program Manager to have knowledge of the healthcare domain on the business side, to oversee and drive the client's strategic technology initiatives. The ideal candidate will be responsible for planning, implementing, and managing comprehensive business initiatives to support growth by effectively utilizing project management principles and methodologies for a portfolio of projects. This candidate would liaison with diverse stakeholders across business and technology domains to ensure the integrity and success of the project, and at the same time build and maintain strong partnerships across various departments in the organization. This role requires a key focus on situational leadership, escalation strategy, navigating complex dynamics and executive communication. This position is located in our client office near Canton, MA (Hybrid role)

Requirements

Strong Healthcare Payer experience.
10-15 years of Program/Project management experience.
Minimum 3 years' experience in process management.
Minimum 3 years' experience in health insurance operations (if PMP certified) or 5 years (if not).
Proven track record of meeting project deadlines with successful outcomes.
Ability to thrive in a matrix-management, hands-on environment.
Strong negotiating, influencing, and advocacy skills.
Outstanding communication and relationship management skills.
Bachelor's degree or relevant experience (advanced degree preferred).

Nice To Haves

Experience with CQI, TQM, PDCA, PMBOK, or other formal improvement techniques preferred.
PMP and Agile certifications preferred.

Responsibilities

Manage all the phases of project management life cycle from ideation to closure, including but not limited to budgeting, change management and external vendor management thereby driving successful execution of the projects in alignment with organizational goals.
Lead the implementation of tools and methodologies that are used by the delivery teams to manage project scope, schedule, budget, risk and resource allocations/management for both Agile and/or Waterfall projects.
Organize teams across multiple workstreams, facilitate communication between cross functional teams and develop professional relationships to communicate through all levels from individual contributors to IT/Business leadership.
Identify, manage, track and mitigate potential technical risks that could impact project success.
Escalate issues and challenges through the appropriate organization chain of command along with proposed mitigations and strategies.
Coach and mentor fellow project coordinators / project managers and effectively lead in a matrix environment.
Ability to influence project sponsor, owner, project teams and extended stakeholders and provide thought leadership and successfully drive the organizational initiatives to closure.
Lead the development of content for Program Stakeholder and/or Executive Steering meetings as needed and report program status per the organization guidelines.
Leveraging outstanding verbal and written skills to effectively manage challenging dynamics.
Drive innovation by understanding the application landscape and identifying opportunities for improvement and mobilizing the teams for desired outcome.