Program Manager - YRS

Heartland Human Care Services•Chicago, IL

11h•Onsite

About The Position

The Program Manager YRS is based on-site at a residential facility for youth and will provide supervision to staff, direct service to participants, and help to manage and participate in facility and program operations, among other duties. Individual accountabilities and work volume will be established through the development of annual Success Objectives, within the framework outlined below.

Requirements

Bachelor’s degree is strongly preferred
Minimum two (2) years of college credit required.
Minimum two (2) years of full-time experience working with youth in residential setting required.
Minimum two (2) years of supervisory experience required.
Must meet DCFS Licensing requirements regarding age, education, experience
Ability to read and interpret documents such operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Access to regular, dependable, and timely transportation
Ability and comfortability working with people of varying socioeconomic backgrounds.
Excellent communication skills. Strong networker, convener, relationship builder and communicator with experience collaborating with diverse work teams and stakeholders.
Demonstrated ability to handle confidential and sensitive information possessing skills to handle situations in a professional and diplomatic manner.
A high degree of collaboration and emotional intelligence, self-motivation, and analytical ability.
Has a basic understanding of Clinical Service Plans, which outlines a specific clinical treatment plan, interventions and SMART goals for each participant, and can teach and train direct reports on the implementation of and support of plans under the guidance of the Clinical team
Familiar with the compliance standards of the Funder to address trauma experience management, regulatory skill development, and presenting behavioral or mental health concerns to support the clinical team and participants.
Has a basic understanding of the assigned Psychiatric Service Provider regarding treatment plan, treatment interventions that will best support the participant, and assessment of symptomology and/or side effects the participant may experience to support the clinical team and participants.
Displays a clear understanding of mental health treatment and assessments including familiarity with Cognitive Behavioral Therapy, Attachment Therapy, Milieu Therapy, and Motivational Interviewing; Displays a clear ability to support participants in competency building to utilize regulatory skills to manage emotions and behavioral presentation to support the clinical team and participants.
Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Human Care Services.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to work independently and remain self-motivated with minimal direct supervision.
Strategic thought partnership and consultancy skills.

Nice To Haves

Bilingual strongly preferred.

Responsibilities

Delegates work assignments to program staff in accord with established policies/procedures and oversees the performance and implementation of those assignments.
Develops, implements, and monitors appropriate procedures for effective service delivery and administrative efficiency, and ensures quality in their execution. Provide oversight and review the medication log, as well as assist with self-administration of medications.
Transports/escorts program participants to any location necessitated by programmatic needs.
Supervises and ensures safety of the youth within the program and during off site/ outdoor appointments, trips, activities, as assigned or needed.
Prepares performance evaluations for assigned staff, with guidance from higher level management staff.
Participates in interviewing, hiring, discipline, termination, and other relevant employment transactions, with guidance from higher level management staff.
Ensures the implementation of organization, division and program policies and procedures.
Remains current in the field of service provided by the program through self-initiated avenues, as approved by a higher level of Management.
Provides training to assigned staff in appropriate facets of the position and conducts in-service training sessions, as requested.
Initiates requests for regular supervision and interim evaluation and goal setting.
Participates in the development of long-range plans, service delivery models and other significant strategies and/or systems.
Responds to on-call crisis situations 24 hours a day/7-days a week and may carry an agency-issued communication device (email/cell phone)
Assists in the development of organizational plans/policies related to professional standards.
Provides periodic evaluative reviews and/or in-house and external staff training to ensure that staff understand and continue to adhere to such standards.
Other tasks as assigned.