Program Manager - AFC GROUP HOME MANAGER -EUREKA

Hope Network Careers•Eureka, MI

6d•$17•Hybrid

About The Position

The Program Manager is a key associate at Hope Network whose primary responsibilities include: Oversight and overall management of one or more Hope Network Residential homes. Hire, train, coach and mentor direct care workforce member so that person-served receive care consistent with their personal plans and goals. Responsible to ensure that facilities and residential services meet applicable licensing rules, accreditation standards, and contract/funder requirements. Meet performance targets set by leadership team related to service provision, quality assurance, and fiscal viability. Plan, organize, and direct service provision, protect the rights of persons served, develop and maintain budgets, allocate resources, and assess and document the progress of persons served in a timely manner. Why a Senior Case Manager at Hope… Make a difference in people's lives, including your own. Here are just some of the ways Hope Network invests in you for all that you do: Starting Pay: $17.00 - + Pay for Performance incentive program Medical, Dental, Vision begins on day one Career pathing and growth opportunities Flexible, hybrid work location Educational reimbursement Paid Training Generous paid time off Retirement savings plan with employer match Student Loan Forgiveness eligible employer Employee Assistance Program ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: This is not intended to be an exhaustive listing of job functions. This job description in no way states or implies that these are the only duties to be performed by this workforce member. The workforce member is required to follow any other instructions and to perform any other duties as assigned.

Requirements

Bachelor’s Degree in a related area or equivalent employment experience may be considered in lieu of a degree with a minimum of four (4) years of fieldwork, preferably in management.
Demonstrated ability to communicate in verbal and written formats to meet position requirements.
Demonstrated ability to select, train, coach, and manage a diverse team and hold them accountable to internal and external standards.
Ability to articulate and actively support the mission of the corporation to various audiences.
Prior employment experience in workforce member supervision and residential care preferred.
Prior experience in a mental health or rehabilitation setting preferred.
Ability to schedule/plan work in advance and set effective and realistic timelines to meet goals.
Knowledge of or ability to learn, the use of technological advances.
Maintain a valid motor vehicle operator license with driving records acceptable according to Hope Network policy.
Ability to work independently with flexible hours including occasional nights, holidays or weekends to ensure highest level of care for persons served.

Responsibilities

Manages the program in a manner consistent with Hope Network’s mission, policies, and compliance with standards established by Hope Network, our funders, CARF and all licensing and accreditation standards.
On-call twenty-four hours each day, seven (7) days each week and is able to respond when emergencies arise.
Responsible for interviewing, orientating, training and recommended applicants for hire.
Responsible for developing and retaining workforce member through performance reviews, discipline, development activities, formal and informal training in accordance with Hope Network’s Workforce member Manual.
Responds to workforce member needs and questions.
Be a role model for good morale and promote positive work relationships.
Provides leadership to residential workforce member on clinical, workforce member and programmatic issues.
Holds regular workforce member meetings and utilize communication log to ensure appropriate flow of information.
Proactively work toward maintaining the highest level of care and quality for person-served
Provides leadership, support and direction to workforce member
Maintains workforce membering levels in accordance with program needs
Develops and maintains positive, working relationships with external funders, licensing and accreditation bodies, parents and guardians.
Submits all paperwork/records pertaining to home(s) correctly and submitted in timely manner.
Responsible for safety
Fully responsible for all aspects of daily operations and maintenance of functions including, but not limited to: vehicle and home maintenance
Ensures safe transportation services, vehicle maintenance and efficient use of workforce member and vehicle resources, as well as appropriate documentation.
Must be able to communicate needs and concerns as a liaison between Hope Network and its contracting agencies.
Completes monthly billing for processing and maintain petty cash funds according to standard policies and procedures
Maintains program spending and track monthly Financial Reports to ensure accuracy and assure program compliance.
Promotes full community inclusion of residents through a wide range of individual and small group community-based activities.
Maintains quality assurance protocols evidenced by:
Performs any other function deemed appropriate and assigned by the supervisor.