Program Manager

BRIDGES TO CHANGE INC•Portland, OR

52d•Onsite

About The Position

This full-time Program Manager provides manages all aspects of assigned program operations. The Program Manager provides leadership, supervision, and development to program staff. This role ensures high-quality service delivery, contract and documentation compliance, effective coordination with community partners, internal behavioral health division alignment and collaborative support of participants through trauma-informed, recovery-oriented practices. The Program Manager also assists with program development, quality assurance, and operational tasks as assigned to maintain effective, ethical, and participant-centered services across the organization.

Requirements

Qualified Mental Health Associate (QMHA) certification, required
Peer Wellness Specialist (PWS) certification, required
Meets Oregon Administrative Rules (OARs) section 309-019-0125 for peer delivered services supervisors in behavioral health treatment programs, including 1 year experience as a PSS/PWS, required
State ORCHARDS BCU background check clearance, required
Valid driver’s license, personal vehicle with active registration and liability insurance and acceptable driving record in accordance with Bridge’s to Change’s auto liability policy requirements, required
Minimum 2 years leadership experience in a behavioral health related setting, required
Minimum 2 years of case management experience, required
Demonstrated competency in supporting participants from diverse genders and communities, including understanding how social determinants, systemic inequities, and cultural factors influence engagement, safety needs, and recovery goals
Computer literate; functional ability with Microsoft programs and electronic health record systems, required
Demonstrated ability to establish and maintain clear professional boundaries while holding participants and staff accountable with compassion and consistency
Strong communication, trauma-informed engagement, and conflict resolution skills, with the ability to navigate emotionally charged or complex situations
Experience with crisis prevention, de-escalation, and intervention strategies in behavioral health or related settings
Ability to remain calm, regulated, and exercise sound judgment in high-stress or crisis situations
Ability to manage multiple priorities in a fast-paced, dynamic environment while maintaining attention to detail and participant safety
Ability to maintain high professional standards in interactions with participants, staff, and community partners
Demonstrated success working effectively in diverse, collaborative team environments, with strong skills in promoting inclusion and cultural responsiveness

Nice To Haves

Bachelor’s degree in human services-related field, preferred
Experience collaborating with community partners to identify service or system gaps and build partnerships that improve participant outcomes

Responsibilities

Exercise independent judgment and decision-making in overseeing program operations, directing supervisory and frontline staff, resolving complex operational and participant-related issues, setting priorities, and ensuring continuity and quality of services.
Serve as the primary decision-maker for program-level operations and escalate high-impact concerns to senior leadership, as appropriate.
Guide program development, including enhancement of workflows, processes, service delivery and participant support to improve outcomes.
Collaborate professionally with community partners including contractors, treatment providers, parole/probation and other service and resource providers, conducting outreach to enhance partnerships.
Manage recruiting, onboarding, training, development, performance management and retention of program staff, fostering a positive and productive work environment.
Provide staff supervision in alignment with OAR guidelines, ensuring compliance with regulatory and organizational expectations
Ensure adequate staffing coverage by overseeing scheduling and delegation, supporting supervisors in managing gaps in coverage, and coordinating operational responses to maintain continuity of care and program operations.
Collaborate with the multidisciplinary team to ensure high-quality, coordinated participant care and strong team cohesion, appropriately deferring clinically complex or high-acuity cases to licensed behavioral health staff.
Monitor and audit staff documentation to ensure adherence to organizational and regulatory standards, including meeting the 50% direct-service minimum requirement, completing documentation within 24–72 hours, and maintaining high-quality, Medicaid-compliant progress notes and service records.
Foster a collaborative, inclusive and team-oriented environment, supporting conflict resolution and effective communication across the team.
Proactively identify participant, staff, compliance and program risks, taking ownership for timely mitigation by implementing appropriate interventions, escalating concerns to senior leadership, and ensuring documentation and follow-through in alignment with organizational policies.
Provide leadership during critical incidents and crises, ensuring staff compliance with established procedures, activating onsite support and Narcan administration as required, and overseeing complete, accurate incident documentation and resolution.
Ensure housing compliance and upkeep in partnership with the Operations team to ensure safety, cleanliness and supplies, and conduct monthly safety check.
Oversee and facilitate contract compliance, quality assurance, accurate data collection and reporting, ethical practice and adherence to organizational policies within program oversight.
Serve a diverse population effectively, providing leadership that supports participant-centered, culturally responsive, trauma-informed, and recovery-oriented services.
Uphold organizational and credentialing ethics, including professional boundaries, confidentiality, and trauma-informed communication standards.
Participate in regular supervision, team meetings, and training as assigned.
Adhere to organizational policies and procedures, confidentiality regulations, and all applicable federal and state behavioral health standards.

Benefits

11 Paid Holidays
5 Additional Paid Days: 3 Self-Care, 1 Birthday, 1 Personal Holiday
Generous PTO policy and Sabbatical
Employer Paid Medical, Life Insurance, Short Term Disability and Employee Assistance Program
Voluntary Dental, Vision, FSA, Long Term Disability, Critical Illness, Accident Coverage, Hospital Indemnity and Pet Insurance
5% Retirement Match with no waiting period
Annual bonus program
Annual professional development allotment
Mileage reimbursement at federal rate for work related travel
Inclusive workplace culture
Bilingual wage differential