Program Manager, Youth Services

Horizon Services, Inc.•Hayward, CA

1d•Onsite

About The Position

This position provides leadership, support, and oversight to all direct service personnel within youth prevention and outpatient. This position oversees all elements of direct service staff engagement in the program, including hiring, training & skills development, coaching, performance reviews and enforcement of program rules. This position ensures adherence to all program and agency’s policies and procedures to deliver high quality client care in accordance with Horizon Services standards and applicable federal, state, and county regulations. This is a supervisory position and will also need to engage in 8-10 hours of direct client billable services.

Requirements

Experience with co-occurring in a residential setting
Demonstrate ability to engage and support clients with challenging behaviors
Able to manage emotions and reactions to different situations. Stays calm and clear under pressure.
Ability to work effectively both individually and as part of a diverse team.
Experience with evidence-based practices and de-escalating clients
Ability to communicate effective cross-functionally – knows who needs to know what.
Able to exercise good judgment and maintain healthy boundaries with clients.
Able to stay awake and alert during shift
Good computer skills: word, data entry, write reports
Must be able to physically assist beneficiaries who are undergoing seizure or other major withdrawal symptoms to include ambulatory escort to a Medical Center.
BA/BS or a combination of related education and experience
CADC I, CADC II through accrediting body within the first 30 day of employment
3+ years of experience working in a residential treatment facility, community mental health facility, and/or drug/alcohol treatment facility
2+ years of experience supervising, managing, and evaluating staff in a residential treatment facility, community mental health facility, and/or drug/alcohol treatment facility, including budget management.
Required: CPR/First Aid certification
Valid California driver’s license with a good driving record and car insurance

Responsibilities

People Management- hire, train and develop a high performing Direct Service team
Client Care and Services- ensure high level of services to clients
Safety & Security of Staff and Clients
QA & Compliance- follows and enforces program policies and procedures
Recruit, interview, and hire direct service positions in coordination with the ADOPP.
Coordinate and maintain all direct service staff schedules with support and collaboration from ADOPP to ensure minimum facility coverage and minimize overtime hours
Daily review of timecards, correct missed punches and approved time off requests as appropriate
Provide new hire orientation and training for all direct service staff.
Provide ongoing feedback to direct service staff, manage direct service staff performance, and professional development processes for direct service staff. With assistance from Associate Director of Outpatient and Prevention.
Develop, maintain, and ensure compliance with Horizon Services employee handbook
Oversee process for answering phones and provide reception coverage to furnish information/referrals to clients and potential clients
Engage in community outreach with staff through onsite school visits and attend events
Provide schedule coverage for all direct service staff duties and responsibilities as needed
Provide on-call consultation and support for direct service staff
Ensure quality care for clients consistent with regulatory standards and program policies and assist in improvement of services as needed
Provide crisis support intervention and de-escalation of conflict as needed
Ensure orientation is provided for all new clients within required time frame
Develop knowledge of community resources related to health, mental health, finances, case management, and housing;
Provide periodic inspection of grounds and facility to assure security and safety
Monitor clients to ensure appropriate supervision and knowledge of clients and activities
Facilitate conflict resolution meetings with staff and clients as needed
Punctuality and attendance to perform duties as scheduled
Comply and enforce HSI’s polices and procedures
Enforce/reinforce policies and procedures of the programs and assist in creation of updated policies and procedures
Participate in regular staff meetings, clinical supervision, and trainings
Receive, acknowledge and address client complaints in a timely manner as needed
Ensure adequate documentation of services by direct service staff, perform random audit of files
Maintain a working knowledge of recovery and evidence-based practices, as well as contract requirements
Other support and supervisory duties as assigned by the Program Director