Float Program Manager - ARCHES - Home Youth Services

Mid-Willamette Valley Community Action Agency•Salem, OR

15h•Onsite

About The Position

GENERAL DESCRIPTION The Float Program Manager for the Community Resource Program and Home Youth Services Sheltering departments will be responsible for administering programming aimed at providing a safe, warm place with vital services for the area's homeless population. The person in this position will provide direct supervision of program staff, oversee project operations, and develop program policies for 24/7 shelters. This position will monitor multiple grants allocated to CRP and HYS by community partners. This position requires the ability to work days, nights, weekends and/or holidays. MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skills, and/or abilities required. EDUCATION and/or EXPERIENCE Two or more years of social services experience and a minimum of 1 year of managing or coordinating in a social service field. An equivalent combination of relevant education and experience may be accepted. A preference will be given to those with shelter experience, and experience managing/coordinating programs working with vulnerable or at-risk populations, including people experiencing homelessness or at-risk of homelessness. CERTIFICATES, LICENSES, REGISTRATIONS Candidate must pass Oregon Department of Human Services criminal background check and MWVCAA agency background check. Candidate must pass pre-employment and random drug/alcohol screens. Driver qualification status required for this position. Driver License, insured vehicle available for use on the job and satisfactory drive record for previous three years required. Basic Life Support/First Aid Certification is required within first 30 days of hire. KNOWLEDGE, SKILLS, AND ABILITES Posses intermediate to advanced computer skills. Proficient in Microsoft Word, Excel and Outlook, database software, online tools, and video conference platforms. Ability to read, analyze and articulate technical procedures, legally binding contracts, and governmental regulations. Must posses excellent planning, organization and time management skills. Ability to effectively communicate in both orally and in written form. Ability to work evenings, weekends, early morning hours as part of standard shifts. Demonstrates tact, diplomacy and empathy when communicating formally and informally with clients, staff and program partners. Ability to effectively de-escalate heightened interactions. ESSENTIAL DUTIES AND RESPONSIBILITIES This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. Manages the day-to-day operations of ARCHES/HYS sheltering services. Provides support to staff when client interactions escalate. Establishes and maintains an active working relationship with law enforcement, neighbors, and city officials. Builds and maintains relationships with volunteers and provides training for a growing volunteer base. Participates in internal and external meetings, trainings, and other compliance events. Applies for shelter and basic needs services funding to expand service opportunities. Adheres to program policies in order to protect staff, client and volunteer safety. Demonstrates evidence of excellence in prioritization tools, Homeless Management Information System (HMIS), and other data-driven protocols. Embraces the mission and best practice philosophies of Trauma Informed Care, Motivational Interviewing, recovery, client-centered services, and Harm Reduction strategies. Completes spend down of all grant allocations, while providing the highest level of client service possible. Provides low barrier client-centered process to services. Maintains full compliance with all federal, state, and grant funding requirements, setting high standards for data quality and compliance performance, remaining in compliance with the regulations of all funding streams. Models full compliance with MWVCAA Safety Policy. Displays commitment to community-based projects and needs that are not covered by current grant structures (i.e., finding ways to solve homelessness beyond grant administration). Displays commitment and cooperation with co-located agency partners. Attends and participates in annual trainings. Consistent on-site attendance and punctuality. Able to respond quickly when situations arise that require a manager to attend on-site. May be assigned other responsibilities that further program goals and objectives. SUPERVISORY RESPONSIBILITIES Directly supervises approximately 5 employees over multiple shifts. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. PHYSICAL AND MENTAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. Maintains calm dispositions and regulates emotions when clients, staff, or others may become escalated. Regulates emotions and handles pressure of frequent demands for attention, time and work tasks. Attends and engages in required annual trainings. Working evenings and weekends when necessary. Specific vision abilities are required of this position. Frequently required to hear and speak. Regularly lift and/or move 20 pounds and occasionally lift and/or move up to 50 pounds. Manual dexterity for handling office equipment. WORK ENVIRONMENT ▪ This position requires on-site work and is not eligible for remote work. ▪ Works in conjunction with ARCHES and community partner programs serving client population experiencing homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior. ▪ Indoor work environment with frequent interruptions and demands. ▪ Working with customers/clients over the phone and in-person. ▪ Occasional remote work from home. ▪ Occasional driving in all weather conditions. Occasionally exposed to outside weather conditions. ▪ Variable and flexible work hours. MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of our team at (503) 585-6232. Child Care Division Central Background Registration and pre-employment drug screening is required.

Requirements

Two or more years of social services experience and a minimum of 1 year of managing or coordinating in a social service field. An equivalent combination of relevant education and experience may be accepted.
Candidate must pass Oregon Department of Human Services criminal background check and MWVCAA agency background check.
Candidate must pass pre-employment and random drug/alcohol screens.
Driver qualification status required for this position.
Driver License, insured vehicle available for use on the job and satisfactory drive record for previous three years required.
Basic Life Support/First Aid Certification is required within first 30 days of hire.
Posses intermediate to advanced computer skills.
Proficient in Microsoft Word, Excel and Outlook, database software, online tools, and video conference platforms.
Ability to read, analyze and articulate technical procedures, legally binding contracts, and governmental regulations.
Must posses excellent planning, organization and time management skills.
Ability to effectively communicate in both orally and in written form.
Ability to work evenings, weekends, early morning hours as part of standard shifts.
Demonstrates tact, diplomacy and empathy when communicating formally and informally with clients, staff and program partners.
Ability to effectively de-escalate heightened interactions.
Maintains calm dispositions and regulates emotions when clients, staff, or others may become escalated.
Regulates emotions and handles pressure of frequent demands for attention, time and work tasks.
Attends and engages in required annual trainings.
Working evenings and weekends when necessary.
Specific vision abilities are required of this position.
Frequently required to hear and speak.
Regularly lift and/or move 20 pounds and occasionally lift and/or move up to 50 pounds.
Manual dexterity for handling office equipment.

Nice To Haves

A preference will be given to those with shelter experience, and experience managing/coordinating programs working with vulnerable or at-risk populations, including people experiencing homelessness or at-risk of homelessness.

Responsibilities

Manages the day-to-day operations of ARCHES/HYS sheltering services.
Provides support to staff when client interactions escalate.
Establishes and maintains an active working relationship with law enforcement, neighbors, and city officials.
Builds and maintains relationships with volunteers and provides training for a growing volunteer base.
Participates in internal and external meetings, trainings, and other compliance events.
Applies for shelter and basic needs services funding to expand service opportunities.
Adheres to program policies in order to protect staff, client and volunteer safety.
Demonstrates evidence of excellence in prioritization tools, Homeless Management Information System (HMIS), and other data-driven protocols.
Embraces the mission and best practice philosophies of Trauma Informed Care, Motivational Interviewing, recovery, client-centered services, and Harm Reduction strategies.
Completes spend down of all grant allocations, while providing the highest level of client service possible.
Provides low barrier client-centered process to services.
Maintains full compliance with all federal, state, and grant funding requirements, setting high standards for data quality and compliance performance, remaining in compliance with the regulations of all funding streams.
Models full compliance with MWVCAA Safety Policy.
Displays commitment to community-based projects and needs that are not covered by current grant structures (i.e., finding ways to solve homelessness beyond grant administration).
Displays commitment and cooperation with co-located agency partners.
Attends and participates in annual trainings.
Consistent on-site attendance and punctuality.
Able to respond quickly when situations arise that require a manager to attend on-site.
May be assigned other responsibilities that further program goals and objectives.
Directly supervises approximately 5 employees over multiple shifts.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.