Program Manager -Youth Emergency Shelter

ACH Child and Family Services•Fort Worth, TX

7d•Onsite

About The Position

Position Function: Under the general administrative direction of the Director of Residential Services-Wichita, the Program Manager is responsible for the development, programming, maintenance, teaching, supervising and evaluation of the emergency services program. The Program Manager ensures that the program effectively meets the treatment needs of each client, that staff are appropriately supervised and supported in delivering services, and that the goals regarding conduct and performance established by management are achieved and established personnel policies are implemented. The Program Manager is sensitive to the service population’s cultural and socioeconomic characteristics and performs any other duties as directed by the Director of Residential Services -Wichita.

Requirements

Bachelor’s degree in Human Services field and four or more years of relevant experience or Master’s degree in Human Services with two years of relevant experience required.
Must be able to test for licensure within a year or already be a Licensed Child Care Administrator licensure.
Three years of experience in a licensed residential program, child placing agency or treatment setting working with children, youth and/or families
Two years of supervisory experience required
Understanding of trauma informed care principles required
Valid Texas driver’s license within 90 days of establishing Texas residency
Acceptable driving record

Nice To Haves

Other advanced licensure preferred, LMFT, LPC, or LCSW.
Training and experience in Trust Based Relational Intervention preferred
Licensed Child Care Administrator preferred
Proficient knowledge of Microsoft software and the ability to learn databases as needed

Responsibilities

Represent ACH in the community in a professional, responsible and ethical manner
Work closely with other ACH programs and departments to coordinate and facilitate the implementation of comprehensive care for the children and families served
Establish a respectful relationship with program staff and persons served to help them gain skills and confidence
Work in collaboration and partnership with all program teams, in a friendly, compassionate, courteous and positive manner at all times
Work as a team player and exhibit professional behavior and a positive attitude with youth, their families, the program, and other external partners that reflects positively on the Agency and is consistent with Agency policies and practices
Work independently while maintaining regular communication with the Director of Residential Services -Wichita regarding program status
Interview, select and provide orientation to new program staff
Continually assess the educational/training needs of staff and seek out training opportunities that will help to address those needs
Coordinate orientation for all new staff and ensure all staff receives training needed to successfully work with clients and assist them in meeting their goals
Ensures staff maintains required training.
Ensure the provision of 24/7/365 on-call support for the program and staff and actively participate in on-call duties as scheduled
Lead and supervise staff to develop, implement, and evaluate strategies and goals to achieve positive outcomes that meet grant, contract and ACH performance standards and comply with licensing, COA, and best practice standards
Develop direct reports to their highest potential, foster teamwork, and nurture a positive working environment by fostering engagement and retention through communication, feedback, positive performance, and recognition
Sets performance goals, provides ongoing feedback and coaching, and delivers yearly reviews.
Maintain an active presence throughout the facility to ensure Agency policies, client needs and licensing standards are being met; monitor service delivery and make recommendations for improving staff development and management
Ensure work time is utilized effectively to maximize productivity
Actively participate in supervision and communication with supervisor
Maintain high ethical standards which are outlined in the ACH Child and Family Services policy and procedure manual and those that apply to individual licensure
Provide oversight of the program’s daily schedule to ensure it meets the needs of clients served, including, but not limited to, the provision of proactive teaching activities, academic instruction, life skills, social skills, physical activity, recreation, and entertainment
Oversee program staffing patterns and scheduling to ensure appropriate coverage within budget guidelines and in compliance with licensing standards
Ensure all safety plans, service plans, and behavior management plans for clients are implemented and followed to completion
Provide oversight of program budget and employee spending to ensure expenses are within budget
Ensure facility is maintained in a manner that meets licensing standards and agency expectations
Execute, review, and ensure that containments are implemented as trained and only for the purposes outlined in Minimum Standards
Maintain compliance with all contracts, licensing and accreditation standards, and ACH policies and procedures at all times
Complete monthly home, kitchen, and vehicle inspections and maintain home cleanliness to ensure a safe and clean environment that meets ACH and licensing standards
Monitor storage and administration of client medications and ensure that all licensing standards are met
Plan, lead, and participate in collaborative staff meetings
Review and approve all staff timesheets
Complete all paperwork in a timely manner in accordance with State of Texas guidelines
Review and approve all Incident Reports completed by program staff
Regularly review and approve program documentation to ensure quality as well as compliance with licensing, COA, contract, grant and ACH standards
Oversee employee training records to ensure compliance with training requirements
Provide content for program-related reporting and complete grant and/or contract post-award reports as required by the funding agency
Continually assess the continuing education needs of program staff and staff’s application of policy and procedures
Provide ongoing evaluation and development/continuous programmatic improvements as needed to meet the needs of the service population
Monitor client data entered into electronic systems for accuracy, completeness and compliance with program requirements monthly
Assist in development of program related improvement processes and evaluation
Collaborate with Clinical Manager and staff to develop strategies to meet outputs and achieve outcomes if off-target
Partner with Clinical Manager and Director of Residential Services-Wichita Campus to develop program goals and implement strategies for achieving goals
Support the implementation of the Trauma-Informed Care model
Assist Director of Residential Services Treatment -Wichita with managing program budget