Emergency Shelter Operator

Santa Barbara Rescue Mission•Santa Barbara, CA

11d•$22 - $23

About The Position

The Emergency Shelter Operator’s responsibilities include overseeing nightly & daily Homeless Guest Services activities, including check-out, breakfast, day space, check-in, showers, dinner, data entry, homeless volunteers, and community volunteers. This position provides additional administrative and operational support as needed. Supports and implements the vision and values of the Santa Barbara Rescue Mission. Job Specifics: This position will work a combination of morning/afternoon and evening shifts which will include weekends and some holidays.

Requirements

Administrative competencies to handle homeless program logistics
Displaying leadership and compassion to our guests
Personable, amiable, and adaptable in a team environment
Demonstrate excellent time management skills, a high level of organization, record keeping, and the desire to proactively seek out and initiate tasks
Handle multiple tasks, work under pressure, and respect confidentiality in a mature and professional manner
Must be able to work nights, weekends, and some holidays.
Attend department meetings and check in meetings with Emergency Shelter Manager

Nice To Haves

Volunteer or professional experience working with people experiencing homelessness or addiction is a plus

Responsibilities

Assist with Emergency Shelter Operations
Oversee day-to-day shelter operations including guest check-out, breakfast, check-in, showers, dinner, and bed assignments
Maintain a safe environment within the shelter
Manage guest mail
Maintain staff log
Orient new guests to evening processes; be available to answer questions and assist guests with completing forms
Maintain photos of guests in database
Maintain accurate records in computer databases and files and input accurate data
Handle in-kind donations and distribution to guests
Receive and respond to all Homeless Guest Services phone/email inquires
Be a contributing member of the Homeless Guest Services team
Meet with Homeless Guest Services team to discuss operations and guests
Keep team apprised of guest issues and concerns
Maintain good rapport with Men’s staff and security personnel with a willingness to work together to solve difficult problems
Act as a responsible party, alongside SBRM Men’s Staff or security personnel, for any problems, emergencies, or disputes that can arise while guests are on SBRM property
Assist with cleaning and maintenance of homeless guest services facility (e.g. laundry, reporting facility issues, light cleaning)