Program Manager, Youth/Adult

Horizon Services • Hayward/Pleasanton, CA

6d • $85,000 - $90,000

About The Position

This position provides leadership, support, and oversight to all direct service personnel within youth prevention and outpatient. This position oversees all elements of direct service staff engagement in the program, including hiring, training & skills development, coaching, performance reviews and enforcement of program rules. This position ensures adherence to all program and agency’s policies and procedures to deliver high quality client care in accordance with Horizon Services standards and applicable federal, state, and county regulations. This is a supervisory position and will also need to engage in 8-10 hours of direct client billable services.

Requirements

• BA/BS or a combination of related education and experience
• CADC I, CADC II through accrediting body within the first 30 day of employment
• 3+ years of experience working in a residential treatment facility, community mental health facility, and/or drug/alcohol treatment facility
• 2+ years of experience supervising, managing, and evaluating staff in a residential treatment facility, community mental health facility, and/or drug/alcohol treatment facility, including budget management.
• Required: CPR/First Aid certification
• Valid California driver’s license with a good driving record and car insurance
• Experience with co-occurring in a residential setting
• Demonstrate ability to engage and support clients with challenging behaviors
• Able to manage emotions and reactions to different situations. Stays calm and clear under pressure.
• Ability to work effectively both individually and as part of a diverse team.
• Experience with evidence-based practices and de-escalating clients
• Ability to communicate effective cross-functionally – knows who needs to know what.
• Able to exercise good judgment and maintain healthy boundaries with clients.
• Able to stay awake and alert during shift
• Good computer skills: word, data entry, write reports
• Must be able to physically assist beneficiaries who are undergoing seizure or other major withdrawal symptoms to include ambulatory escort to a Medical Center.

Responsibilities

• People Management- hire, train and develop a high performing Direct Service team
• Client Care and Services- ensure high level of services to clients
• Safety & Security of Staff and Clients
• QA & Compliance- follows and enforces program policies and procedures
• Recruit, interview, and hire direct service positions in coordination with the ADOPP.
• Coordinate and maintain all direct service staff schedules with support and collaboration from ADOPP to ensure minimum facility coverage and minimize overtime hours
• Daily review of timecards, correct missed punches and approved time off requests as appropriate
• Provide new hire orientation and training for all direct service staff.
• Provide ongoing feedback to direct service staff, manage direct service staff performance, and professional development processes for direct service staff. With assistance from Associate Director of Outpatient and Prevention.
• Develop, maintain, and ensure compliance with Horizon Services employee handbook
• Oversee process for answering phones and provide reception coverage to furnish information/referrals to clients and potential clients
• Engage in community outreach with staff through onsite school visits and attend events
• Provide schedule coverage for all direct service staff duties and responsibilities as needed
• Provide on-call consultation and support for direct service staff
• Ensure quality care for clients consistent with regulatory standards and program policies and assist in improvement of services as needed
• Provide crisis support intervention and de-escalation of conflict as needed
• Ensure orientation is provided for all new clients within required time frame
• Develop knowledge of community resources related to health, mental health, finances, case management, and housing;
• Provide periodic inspection of grounds and facility to assure security and safety
• Monitor clients to ensure appropriate supervision and knowledge of clients and activities
• Facilitate conflict resolution meetings with staff and clients as needed
• Punctuality and attendance to perform duties as scheduled
• Comply and enforce HSI’s polices and procedures
• Enforce/reinforce policies and procedures of the programs and assist in creation of updated policies and procedures
• Participate in regular staff meetings, clinical supervision, and trainings
• Receive, acknowledge and address client complaints in a timely manner as needed
• Ensure adequate documentation of services by direct service staff, perform random audit of files
• Maintain a working knowledge of recovery and evidence-based practices, as well as contract requirements
• Other support and supervisory duties as assigned by the Program Director
• Builds Effective Teams - Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Establishes common objectives and a shared mindset. Creates a feeling of belonging and strong team morale. Fosters open dialogue and collaboration among the team.
• Service Delivery – Provide a range of brief, focused prevention, treatment and recovery services, as well as longer-term treatment and support for clients with persistent illnesses. Applies a person-based approach not disciplinarian and rules-driven
• Problem Solving – uses logic and methods to solve difficult problems with effective solutions…looks beyond the obvious and doesn’t stop at the first answer.
• Optimizes Work Processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement and delivery of services. Identifies and creates the processes necessary to get work done with highest quality. Separates and combines activities into efficient and clear workflow. Seeks ways to improve processes, from small tweaks to complete reengineering.

Benefits

• We are proud to offer a comprehensive benefits package to all full-time and part time employees over 20 hours per week.
• 100% of medical, dental, Life and LTD for the employee and 50% for any dependents medical and dental coverage.
• PTO and Holiday pay.
• Retirement benefits after 6 months of service.
• Training and CEU opportunities.
• And of course, the opportunity to meaningfully contribute to a team of mindful, caring and passionate people at work every day!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level