Program Manager - Veterans - Grant Per Diem Program (GPD)

Harbor Care • Nashua, NH

61d • Onsite

About The Position

Harbor Care seeks a Program Manager to oversee its Veterans Grants Per Diem (GPD) transitional housing program. The GPD Program Manager works as a key member of a highly accomplished and skilled management team. The Program Manager will report to the Director of Veterans Services and will manage the day to day operations of the three transitional housing facilities, including facilities, GPD client services, and work collaboratively with the Harbor Care Veterans FIRST leadership team and staff and the Manchester VA.

Requirements

• Bachelor's or master's degree in behavioral science, Social Work, Psychology, or related field.
• Minimum three (3) years of experience working in a mental health or behavioral health setting.
• Demonstrated supervisory experience in a social services or clinical environment.

Nice To Haves

• Experience working in a residential setting or transitional housing program.
• Direct experience working with Veterans and understanding of military culture.
• Familiarity with Section 8, HUD housing, and state/local benefits systems.
• Strong problem-solving, organizational, and communication skills.
• Ability to work independently and collaboratively within a team.
• Skilled in crisis management and conflict resolution.
• Confident public speaker and effective communicator across all organizational levels.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Demonstrated commitment to diversity and inclusion in all aspects of work.
• Veteran status preferred.

Responsibilities

• Ensure full compliance with VA GPD regulations, internal policies, and applicable federal/state laws.
• Oversee daily operations of three transitional housing sites, ensuring consistent, high-quality service delivery.
• Monitor program outcomes and conduct regular quality assurance reviews, internal audits, and site visits.
• Coordinate with VA GPD liaison(s), prepare for inspections and evaluations, and manage timely, accurate reporting.
• Maintain thorough documentation in client records and data systems in alignment with HUD and VA requirements.
• Supervise, mentor, and support case managers and residential staff.
• Conduct regular team meetings, performance evaluations, and professional development sessions.
• Foster a trauma-informed, Veteran-centered culture among team members.
• Provide coverage and leadership support for other program managers as needed.
• Offer 1:1 support to Veterans when appropriate, especially in crisis or complex cases.
• Assist staff with client service planning, crisis de-escalation, and connection to wraparound services.
• Promote individualized goal setting with Veterans around housing stability, employment, recovery, and wellness.
• Serve as a primary liaison to VA, HUD, housing authorities, service partners, and other community stakeholders.
• Participate in coordinated entry meetings, community coalitions, and other relevant external forums.
• Represent Harbor Care and the GPD program professionally in public and partnership settings.

Benefits

• Medical and Dental with a generous Employer Paid Portion.
• Voluntary Benefits such as Vision, Life Insurance, 401(k) with a competitive company paid match, and more.
• Considerate time off policy and holiday schedule.
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Nursing and Residential Care Facilities
• Number of Employees: 501-1,000 employees