Concierge Program Coordinator Per Diem

Danbury & New Milford Found • Norwalk, CT

11d • $60

About The Position

Assists donors in navigating Nuvance Health care delivery system, nurturing relationships with donors and their families and establishing strong communications channels between the Foundation and clinical departments. Serves as the primary resource for donors utilizing Nuvance Health and its affiliates for their health care needs including weeknights, weekends and holidays based on a Concierge Team call schedule to provide consistent services to donors enrolled in the Concierge Program.

Requirements

• Associate degree or equivalent experience.
• Minimum experience 3 years.
• Listening skills, ability to multi-task, think quickly, resourceful, clear communicator, adhere to confidentiality, and provide compassion.

Nice To Haves

• Customer Service and Hospitality experience.

Responsibilities

• Serves as a primary source of contact for donors' accessing care at Nuvance Health, providing on-call coverage weeknights and weekends as a member of the on-call Concierge program team.
• Develops trusting relationships and provides support to donors and their families regarding access to services, referrals, assistance with medical appointments, billing concerns and other matters associated with the donor's care experience at Nuvance Health.
• Contacts donors following receipt of services to gauge donors' perception of the services and promote donor retention and loyalty.
• Cultivates relationships within the various clinical departments and care areas, both inpatient and outpatient, to facilitate donor's care needs and to identify new opportunities to improve the care experience for donors and all patients.
• Tracks and records HIPAA appropriate information on the Foundation's database relative to the visited patients' care experience, notifying and coordinating visits by Hospital(s) leadership to further nurture the donors' relationship with Nuvance Health.
• Prepares Concierge membership materials, carefully capturing information on donor records and media tab, updating coding on RE & patient database.
• Visit with ED patients/families, as appropriate, to positively maximize the patient/family experience.
• Fulfills all compliance responsibilities related to the position.
• Performs other duties as required.

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree