Program Manager, Upmarket Education

Vanta

4d•Remote

About The Position

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Vanta is looking for a Program Manager, Upmarket Education to design, build, and scale a best-in-class education experience for our upmarket (MM, ENT, Strategic) customers. This role sits at the intersection of customer education, customer success, and premium support, with a mandate to create structured learning journeys that help sophisticated customers adopt Vanta deeply and confidently. Upmarket customers at Vanta operate with increasing levels of complexity, stakeholder involvement, and risk sensitivity. Upmarket customers look to Vanta for fast, opinionated guidance that helps them scale compliance without friction, and expect a trusted, predictable partner that fits into established security and compliance programs. You’ll own the end-to-end education program for these segments — from defining the customer learning journey, to creating high-impact content, to delivering live and custom training for our most strategic accounts. You’ll work closely with Customer Success, Premium Support, and internal subject-matter experts to ensure education is proactive, scalable, and tightly aligned to customer outcomes. This is a highly visible role that requires strong executive presence, comfort in high-stakes customer conversations, and the ability to turn ambiguous problems into clear, durable programs.

Requirements

5–6+ years of experience in:
Upmarket Customer Education, and/or
Customer Success, Enablement, or Training
Experience working in a SaaS environment, ideally with technical or compliance-driven products.
Proven track record of owning complex, strategic initiatives and driving measurable outcomes independently.
Strong program management skills, able to structure ambiguity into clear plans and deliverables.
Excellent written and verbal communication skills, with the ability to explain complex topics clearly.
Executive presence and comfort leading high-stakes conversations with senior customer stakeholders.
Ability to balance customer empathy with business and scalability considerations.
Comfortable presenting, facilitating live sessions, and fielding unscripted questions.

Nice To Haves

Background in technical training, compliance, or risk-related domains.
Experience building education programs from scratch or significantly scaling an existing one.
Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact

Responsibilities

Build & Own the Upmarket Education Program
Design and maintain a clear, end-to-end education journey for upmarket and enterprise customers, aligned to onboarding, expansion, and long-term success.
Define what “great” education looks like for this segment and translate that into repeatable programs and assets.
Establish success metrics to measure the impact of education on adoption, confidence, and customer outcomes.
Create Scalable, High-Impact Educational Content
Develop and maintain educational content tailored to mid-market and enterprise needs, including:
Linear learning courses
Live and virtual training sessions
Technical and product-focused articles
Ensure content is practical, outcome-oriented, and reflects real customer workflows and use cases.
Continuously iterate on content based on customer feedback, product changes, and support insights.
Plan and deliver custom training sessions for Vanta’s premium support and strategic customers.
Facilitate live training with confidence and clarity for technical and executive audiences.
Adapt training in real time based on customer maturity, risk profile, and goals.
Work closely with Upmarket Customer Success teams to:
Identify gaps in educational resources
Spot recurring customer challenges and opportunities for enablement
Align education initiatives with account strategies
Partner with Premium Support to ensure education reduces friction, accelerates resolution, and drives proactive value.
Act as a trusted internal advisor on how education can better support complex customers.
Own strategic, cross-functional problems from definition through execution.
Balance bespoke customer needs with the creation of scalable, reusable solutions.
Influence stakeholders across teams without direct authority.