Program Manager, Technical Programs

PayPal • New York, NY

3d • Hybrid

About The Position

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: Job Description: PayPal, Inc. seeks Program Manager, Technical Programs in New York, NY

Requirements

• Master’s degree, or foreign equivalent, in Business Administration, Engineering, or a closely related field, plus three years of experience in the job offered or a related occupation.
• Program Management within fintech
• Experience working with external payment processing networks and e-commerce firms to develop and deploy innovative B2B and B2C financial products
• Product Management
• Agile
• Data Analysis – implementing data-driven strategies to enhance merchant payment success rates to achieve improvements
• Business Operations – experience with internal tool design to optimize operational efficiency to reduce stakeholder friction and streamline product development cycles
• SQL, Tableau
• Miro, confluence page, canvas, Jira, salesforce, slack

Responsibilities

• Organize and lead planning activities & integration especially Quarterly, annual & multi-year planning of high value strategic partners resulting in the creation of a release/ product roadmap.
• Manage programs with daily transaction processing volumes exceeding $25million for each strategic partner.
• Ensure all teams align with enterprise planning expectations.
• Drive the end-to-end onboarding and launch of payment products while engaging with several internal teams (sales/ marketing/ integration/ customer service management/ partners) for international markets, resulting in significant revenue contributions.
• Analyze and interpret payment data to identify trends, create actionable insights, and drive continuous improvement in customer satisfaction and operational KPIs & OKRs.
• Work with leadership to derive OKR strategy for programs.
• Manage cross-functional teams both internal and external stakeholders to align objectives, track program milestones, and ensure successful delivery of complex, multi-stakeholder initiatives.
• Create and manage clear Gating Criteria with business partners for Go/No-go decisions.
• Proficient in looking at problems from a different angle and suggest a solution to the product team.

Benefits

• PayPal is committed to fair and equitable compensation practices.
• The total compensation for this position includes standard company benefits and is based on various factors, including but not limited to relevant skills and experience.
• Your recruiter can share more information about our total compensation package during the hiring process
• Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.
• For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
• We have great benefits including a flexible work environment, employee shares options, health and life insurance and more.
• To learn more about our benefits please visit https://www.paypalbenefits.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees