Sr Manager, Technical Programs

PayPal • San Jose, CA

1d • $160,500 - $262,350 • Hybrid

About The Position

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: This job is responsible for overseeing the development, implementation, and evaluation of complex engineering operational programs. This role involves providing technical oversight and ensuring program success through effective management of engineering, technical, and procurement activities. Job Description: Essential Responsibilities: Scope: The project & program responsibilities are focused on the delivery of a product or computer-based system from design to release for customers. Plan and manage a portfolio of engineering operational programs. Provide technical guidance and support to program teams. Establish and maintain program management processes and standards. Monitor program progress and performance against objectives. Communicate program status and issues to senior leadership. Manage program budgets and resources. Foster a culture of continuous improvement and innovation. Expected Qualifications: 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. Experience with program management methodologies and tools within an engineering environment. Additional Responsibilities & Preferred Qualifications: You should be a self-starting leader and very familiar / knowledgeable about best practices surrounding product development lifecycle, product release practices, and go-to-market, ideally in payments / fintech. You are adept at instituting new processes and building ways of working that bring teams together to work more efficiently together. You are a uniter, someone who can connect with teams across the organization at all levels, and you are able to differentiate between loose ends that will work themselves out from critical path issues that need to be escalated and address with an executive audience. You are detail-oriented, great at execution, and a strong project manager. You are a positive and effective communicator at all levels. Core Responsibilities: · Collaborating cross functionally in defining the Checkout merchant and consumer experiences across the consumer journey, and define best in class experiences for PayPal consumers globally · Evangelize, Communicate and Influence, by driving alignment on vision, roadmap, investment needs, risks and opportunities with large cross functional teams, leaders, including C-level executives · Execute with excellence in a cross-functional setting, building strong relationships with key stakeholders (data engineers, software engineers, product analytics, merchant tech and other business teams) · Monitor health of program. Track program-level status, risks, issues and dependencies. Proactively address delivery team impediments. Resolve program-level roadblocks to enable successful program execution · Manage program-level communications ensuring stakeholders are informed of roadmap changes, release plans and delivery status. Lead program-level reviews with delivery teams, stakeholders and executive management as required · Drive the integration and adoption of agile delivery practices across delivery teams. Facilitate program retrospectives to identify improvement opportunities. Evangelize and integrate desired changes in order to enable continuous improvement · Deliver results. Own business outcomes and be responsible for hitting experience and revenue targets Success In This Role Requires: · Experience aligning and mobilizing all levels of the organization with your product vision, data centric thinking and customer/developer passion · Being comfortable in navigating with ambiguity and establishing an iterative roadmap and experimentation culture · Defining the product and customer experience with high quality business requirements and user stories while managing scope of each product release and refining the technology architecture and scalability for the use case · Helping the teams move forward swiftly with rigor, speed and transparency in decision-making. Removing roadblocks, setting a consolidated vision, and collaborating with excellence across all functions is critical Subsidiary: PayPal Travel Percent: 0 - The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is: Primary Location | Pay Range: San Jose, California | ($176,500.00 - $262,350.00 Annually) Additional Location(s) | Pay Range: Chicago, Illinois | ($160,500.00 - $238,700.00 Annually) Austin, Texas | ($160,500.00 - $238,700.00 Annually) Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable. This role is also eligible for a range of benefits which may include, medical, dental, vision, life and disability insurance, parental and family leave, 401(k) savings plan, paid time off, and other benefits. For more information visit https://www.paypalbenefits.com. PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com. Who We Are: Click Here to learn more about our culture and community. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply. PayPal is on a mission to revolutionize commerce globally. We’re driving our company, industry, and society forward with vision and velocity. With our commitment to excellence, innovation, and talent, the possibilities are limitless. Learn more at PayPal.com/Jobs Learn more about privacy-related questions or data retention. 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Requirements

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• Experience with program management methodologies and tools within an engineering environment.

Nice To Haves

• You should be a self-starting leader and very familiar / knowledgeable about best practices surrounding product development lifecycle, product release practices, and go-to-market, ideally in payments / fintech.
• You are adept at instituting new processes and building ways of working that bring teams together to work more efficiently together.
• You are a uniter, someone who can connect with teams across the organization at all levels, and you are able to differentiate between loose ends that will work themselves out from critical path issues that need to be escalated and address with an executive audience.
• You are detail-oriented, great at execution, and a strong project manager.
• You are a positive and effective communicator at all levels.
• Experience aligning and mobilizing all levels of the organization with your product vision, data centric thinking and customer/developer passion
• Being comfortable in navigating with ambiguity and establishing an iterative roadmap and experimentation culture
• Defining the product and customer experience with high quality business requirements and user stories while managing scope of each product release and refining the technology architecture and scalability for the use case
• Helping the teams move forward swiftly with rigor, speed and transparency in decision-making. Removing roadblocks, setting a consolidated vision, and collaborating with excellence across all functions is critical

Responsibilities

• Plan and manage a portfolio of engineering operational programs.
• Provide technical guidance and support to program teams.
• Establish and maintain program management processes and standards.
• Monitor program progress and performance against objectives.
• Communicate program status and issues to senior leadership.
• Manage program budgets and resources.
• Foster a culture of continuous improvement and innovation.
• Collaborating cross functionally in defining the Checkout merchant and consumer experiences across the consumer journey, and define best in class experiences for PayPal consumers globally
• Evangelize, Communicate and Influence, by driving alignment on vision, roadmap, investment needs, risks and opportunities with large cross functional teams, leaders, including C-level executives
• Execute with excellence in a cross-functional setting, building strong relationships with key stakeholders (data engineers, software engineers, product analytics, merchant tech and other business teams)
• Monitor health of program. Track program-level status, risks, issues and dependencies. Proactively address delivery team impediments. Resolve program-level roadblocks to enable successful program execution
• Manage program-level communications ensuring stakeholders are informed of roadmap changes, release plans and delivery status. Lead program-level reviews with delivery teams, stakeholders and executive management as required
• Drive the integration and adoption of agile delivery practices across delivery teams. Facilitate program retrospectives to identify improvement opportunities. Evangelize and integrate desired changes in order to enable continuous improvement
• Deliver results. Own business outcomes and be responsible for hitting experience and revenue targets

Benefits

• medical, dental, vision, life and disability insurance, parental and family leave, 401(k) savings plan, paid time off
• flexible work environment
• employee shares options
• health and life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees