Program Manager, Technical Programs

PayPal • San Jose, CA

23h • Hybrid

About The Position

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: As a Program Manager, Technical Programs you will be responsible for leading and coordinating complex technical programs and projects across PayPal, aligned to key organizational objectives. You will provide thought leadership and guidance to project teams and stakeholders, ensuring successful delivery of impactful initiatives. This role is a primary contributor within the PMO, responsible for driving best practices in program management and fostering a culture of collaboration and continuous improvement. Job Description: Essential Responsibilities: Scope: The project & program responsibilities are focused on the delivery of a product or computer-based system from design to release for customers.

Requirements

• Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience.
• Proven track record of managing complex programs within an engineering environment.
• Demonstrated ability to build strong relationships with technical teams and business partners, influence behaviors, and foster team growth.
• Comfort operating in a fast-paced, ambiguous environment, with strong analytical, problem-solving, and creative thinking skills.
• Extensive experience managing large, complex technical projects, with a proven track record of meeting deadlines amidst competing priorities.
• Excellent communication, interpersonal, and negotiation skills to build trusted partnerships across technical and business teams.
• Deep understanding of software development methodologies (Agile, Waterfall, etc.) and project management frameworks.
• Experience with program management tools and techniques (e.g., Jira, Confluence, Smartsheet, etc.)

Nice To Haves

• Strong understanding of PayPal's technology landscape and business priorities is a plus.

Responsibilities

• Develop and manage program plans, including timelines, milestones, deliverables, and procurement activities.
• Coordinate activities across multiple projects to ensure alignment with program objectives.
• Monitor program performance and implement corrective actions as needed.
• Communicate program status to stakeholders and executive leadership.
• Manage program budgets and financials.
• Facilitate cross-functional collaboration and resolve conflicts.
• Ensure adherence to engineering standards and best practices.
• Drive accountability for technical program plans, milestones, and deliverables, escalating issues to leadership as needed.
• Engage the right technical and business stakeholders to ensure program plans address all system, process, people, and external requirements.
• Champion change management processes and maintain comprehensive program documentation.
• Manage highly visible and sensitive technical projects with the utmost integrity and discretion.
• Analyze data to identify trends, risks, and opportunities for program improvement.

Benefits

• At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life.
• We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
• We have great benefits including a flexible work environment, employee shares options, health and life insurance and more.
• To learn more about our benefits please visit https://www.paypalbenefits.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level