Program Manager, Talent Development Mentorship, Executive Coaching

Delta Dental•San Francisco, CA

About The Position

The Talent Development Program Manager is responsible for designing, managing, and delivering high quality development programs that build capability across Delta Dental's workforce. This role supports enterprise talent development and capability -building priorities to improve performance, readiness, and employee growth in a remote, multicampus environment. The Program Manager partners closely with senior business leaders, the People Organization, and cross-functional teams to identify enterprise capability needs, develop scalable learning solutions, and drive effective adoption across the organization. The Program Manager leads governance, measurement frameworks, vendor partnerships, and continuous improvement efforts to ensure programs deliver measurable business impact and support long-term workforce readiness.

Requirements

7+ w/Bachelor’s degree
Experience leading enterprise-scale learning initiatives or cross-functional program.
Experience managing budgets, vendors, and enterprise learning systems.
Experience influencing senior leaders and contributing to organizational capability strategy.
Strong understanding of adult learning principles and talent development practices
Ability to design and architect scalable, enterprise-ready learning experiences across multiple modalities
Knowledge of Contact Center and operational training needs and performance drivers
Strong facilitation and executive-level communication skills in both virtual and live environments
Ability to assess needs, build strategic solutions, and evaluate outcomes using learning analytics
Proficiency with enterprise learning technologies (LMS/LXP), digital content tools, virtual delivery platforms
Strong program and project management skills, with the ability to lead complex, multi-stakeholder initiatives
Ability to collaborate effectively within and across teams in a remote, multicampus enterprise environment campus enterprise
Commitment to inclusion, accessibility, and equitable learning experiences
Advanced ability to interpret learning data and generate insights that inform enterprise strategy and leadership decision-making

Nice To Haves

Master’s degree preferred (HR, OD, Education, Psychology, or related field).
Experience supporting high volume operations, Contact Center development, or service oriented environments strongly preferred volume operations, Contact Center development, or service oriented environments strongly preferred

Responsibilities

Leads the strategy, design, delivery, and continuous improvement of enterprise talent development programs that build organizational capability
Conducts enterprise-level capability and learning needs assessments to identify performance gaps and inform long-term development roadmaps
Develops scalable learning solutions using blended, virtual, and in-person modalities, applying adult learning theory, learning and 70-20-10 principles to ensure effective knowledge transfer and application
Facilitates key learning engagements or leader-facing sessions as needed and provide subject-matter expertise to support enterprise capability initiatives
Develops and maintains enterprise learning metrics, dashboards, and evaluation frameworks to measure impact and inform decision-making.
Manages program timelines, resources, communications, and cross-functional coordination to ensure successful implementation and adoption
Evaluates program effectiveness using learner feedback, assessments, and performance indicators
Partners closely with HR, business leaders, and enterprise stakeholders to align development programs with strategic organizational priorities
Oversees and maintains learning data, documentation, and reporting to support governance, compliance and continuous improvement
Manages vendor relationships, learning technology platforms, and budget components associated with enterprise learning programs