Program Manager SWP summer

Colorado Outward Bound School•Moab, UT

22d•$3,333 - $3,750•Onsite

About The Position

The Southwest Program Manager works within the Program Leadership Team to support program operations. The Program Manager is an entry level position who is primarily responsible for course oversight. The Program Manager holds administrative responsibilities, serving as the primary overseer of Course Directors, instructor teams, supporting logistical systems and staff, as well as being accountable for ensuring a safe and quality experience for staff and students. Key Program Manager responsibilities include developing, training, coaching and mentoring staff in their capacity to deliver our educational framework, curriculum and ensure student outcomes are met. Additional duties include staff performance; site management and course visits; and developing and maintaining records and resources. Although we operate in several different environments, at our Southwest program there is an emphasis on river running. This position needs experience with whitewater, which includes the ability to coach, mentor and manage a variety of craft up to class IV whitewater. The position can have varying work agreement lengths. This current open position would start June 1st and continue through August 15th. Work agreement lengths are based on program needs.

Requirements

Personal commitment to, and working knowledge of, the work of diversity, equity, and inclusion.
Understanding of and commitment to Outward Bound program structures, mission and educational framework.
Proficiency and familiarity with several of the offered program activities such as; challenge course, backpacking, rafting, canoeing, canyoneering, and rock climbing.
Experience working with youth.
Experience as an adult educator; able to coach, mentor and develop staff.
Ability to demonstrate and mentor emotional regulation and balanced decision-making in stressful situations.
High level of professionalism with strong leadership attributes both in work and community environments.
Serve as a role model for students, staff and community, able to manage a range of student behaviors in a positive and professional manner.
Detail oriented with excellent organizational skills.
Able to prioritize and work on multiple projects simultaneously.
Proactive and effective communicator and collaborator.
Possess skills to inspire and promote a positive team culture.
Proficiency using the Microsoft Office platform.
Excellent driving skills and record.
Minimum four years instructing and field leadership experience with Outward Bound or a similar wilderness expeditionary organization.
Supervision and experience related to course environments.
Wilderness First Responder, CPR, and Epinephrine certification.
Swift Water Rescue certification.
Mental Health First Aid certification.
Able to acquire Backcountry Food Manager Certificate.
Must have held a driver’s license for over 5 years.

Nice To Haves

Experience in large vehicles with trailers preferred.

Responsibilities

Serves as a collaborative and active member of the Southwest Program Leadership Team to ensure high quality support for all courses and students.
Responsible for the delivery of high-quality student experiences through coaching and mentoring of instructional staff in alignment with school progressions, curriculum, and policies and procedures.
Develops and manages instructional staff through active coaching and mentoring through utilization of organizational performance and goals documents.
Under the direction of the Associate Program Director, the Program Manager is expected to address performance issues of instructional staff. This includes addressing policy violations, performance transgressions, and conduct infractions that are observed as well as reported by instructional staff.
Collaborates as part of the Program Leadership Team in implementing strategies to meet program needs, goals, and direction.
Writes and reviews incident reports and analyses to ensure thorough and accurate reporting.
Leads staff team debriefs on select incidents.
Ensures pertinent feedback from incidents are delivered and documented to instructional staff and program administrators.
Adheres to all local operating procedures, safety policies and emergency procedures outlined in the Staff Manual and Employee Handbook.
Participates in the Emergency On-Call system. Including responding to field calls and emergencies, decision-making, acting as incident command for incidents and following the Emergency Response Plan. This includes being part of a 24/7 on-call rotation monitoring call coming form courses in progress. Typically, these rotations are 24-72 hours at a time.
Upholds guidelines, which align with policies and procedures, and maintain appropriate conduct and behavior expectations on course.
Manages student groups and handles field emergencies directly or through our Incident Support Network as requested.
Responsible for ensuring safe, high-quality student experiences for assigned courses.
Delivers pre-course safety briefings and provides oversight and instruction regarding course itineraries.
Designs and delivers professional development opportunities for staff.
Conducts supervisory visits to field operation sites.
Oversees assigned trainings, courses, and technical sites as needed.
May be required to fill in for instructional positions on courses and logistical support as assigned, including driving school vehicles with students.
Collects, reviews, and files course end paperwork, updates and/or maintains electronic records and resources.
Organizes and maintains staff, supervisor and program paperwork resources as assigned.
Actively coaches, and mentors, staff while behavior incidents occur on course.
Provides clear, effective and timely communication with Instructors, Course Directors, Supervisors or other staff.
Committed to receiving, openly sharing, and resolving feedback that comes from staff.
Acts as a communication conduit between field staff and program leadership.
Clearly, professionally, and compassionately communicates with student families during and after course.
Models and promotes a positive and inclusive community culture.
Assists with basecamp upkeep, standards, and systems, including shared oversight of staff housing.
Assists in planning and executing Southwest Program events and celebrations.
Work with assigned Associate Program Directors and other school leadership to support and coordinate staffing, performance management, logistics, itineraries, safety, curriculum, permitting, reservations, and facilities.
Connects with service partners to arrange logistics and ensure quality projects.
Fills trainer roles as assigned and supports development and implementation of field staff training.
Assists with pre-season and post-season programming preparation and shutdown.
Completes other duties as assigned.