Program Manager-Supportive Services

Colorado Village Collaborative•Denver, CO

6d•$68,000•Hybrid

About The Position

The Program Manager - Supportive Services will work in collaboration with the Assistant Director of Supportive Services and CVC teams to ensure that all CVC sites provide a safe, stable, healing, and supportive environment for residents, staff, volunteers, and the broader community. Specifically, the Assistant Director of Support Services will provide leadership to the supportive services programming as outlined below. Expected schedule, specific tasks related to primary focus areas, as well as other responsibilities for this position are listed below: Schedule/ Hours - 30-35 hrs/wk on site at various sites and CVC office - 5-10 hrs/wk to be spent on-call and working from home. - Additional time will be spent in organizational meetings, meeting with external partners and coalitions, meeting with SOS residents, etc.

Requirements

Cultural Competence
Time management
Excellent written and verbal communication
Administrative Skills
Conflict Mediation/Resolution Skills
Meeting Facilitation Skills
High Emotional Intelligence
Ability to relate to people from diverse backgrounds and experiences
Trauma-Informed approach
Creativity and flexibility
Resilience and thick skin
Intrinsic motivation to achieve goals
High School Diploma or equivalent and two years either working with unhoused individuals, in non-profit, or supervising others is required.
Knowledge of Peer Support, Case Management, and Housing Navigation workforce is required.
A commitment to CVC’s mission and goals.
Reliable transportation is required.
Cell phone to download and access CVC applications is required

Nice To Haves

Additional education or experience in social work, human services, or related fields preferred.
Experience working with individuals experiencing homelessness or vulnerable populations is strongly preferred.
Familiarity with HMIS or other community member data systems is a plus.
Prior experience working with people experiencing life challenges.
Lived experience with recovery from homelessness, mental health, or substance misuse

Responsibilities

Provide leadership, planning, and direction of Peer Support and Housing Support departments.
Ensure supportive services are operating seamlessly with each operation plan in collaboration with the Peer Support Manager and Housing Support Managers.
Build new procedures with the Manager and support them in the implementation process
Ensure program alignment with Organizational and Department policy and support the Manager in the implementation of policies
Lead and manage supportive services programs, providing guidance and support as needed.
Directly manage and mentor Peer Support Manager and Housing Support Manager
Set individual and team goals that align with each operation plan.
Manage data collection and evaluation for all peer training outcomes
Compile and analyze peer training participation, certification progress, and satisfaction metrics
Problem-solve challenges with the Assistant Director of Supportive Services, if needed.
Analyze data and make recommendations to processes, procedures, and systems.
Maintain relationships with key stakeholders, community partners, and internal teams.
Collaborate with other departments to ensure that business needs are being met.
Stay up-to-date with industry trends and best practices, and apply this knowledge to drive growth for both Peer Support and Housing Support
Manage resources to ensure all expenditures are valid and aligned with company goals.
Ensure compliance with relevant laws, regulations, and policies
Conduct HMIS data collection/input reviews on an ongoing basis
Work with the Assistant Director of Supportive Services to determine appropriate metrics for tracking success for internal and external use.
Track metrics on a monthly basis and report out on those metrics to the Assistant Director of Supportive Services, Manager, and team.
Assist in bi-annual reports summarizing progress, barriers, and peer workforce growth
Other duties as assigned.