Supportive Services Specialist

SupportWorks Housing • Norfolk, VA

4d

About The Position

A career at SupportWorks Housing, formerly Virginia Supportive Housing is a choice. We are here because we are driven to make a difference. We serve our most vulnerable neighbors by removing the barriers that have prevented them from maintaining stable housing, health, and wellness. We meet people where they are and treat them with dignity and respect. We support them through their unique challenges and traumas resulting from homelessness, substance abuse, and mental health issues. We give them support even when they don't know they need it. We don't give up.
This work can be hard, but the impact is real. If you are committed, caring and resilient and looking to make a difference, a career at SupportWorks is for you.
The Role: Supportive Services Specialist
What You'll Do: You'll work with the Team Lead to serve our clients: low income and disabled adults who may be experiencing homelessness and repeated incarcerations. Provide case management expertise such as assessments, treatment planning, supportive counseling, linking to community resources, monitoring progress, collaboration with other providers, and care coordination. Assist in outreach/engagement activities with clients, families, community providers, landlords and medical personnel. Advocate for clients in court, testify on behalf of the client and/or services, and collaborate with law enforcement, public defenders, DSS and departments of corrections. Maintain client contact and files, treatment plans, progress notes, and discharge summaries.

Requirements

• A Bachelor's degree in human services preferred, and one+ year of experience in the field of direct services with adults with low-income, physical disabilities, behavioral health and developmental disorders, and/or history of homelessness and incarcerations; OR a Bachelor's degree preferred, in an area other than human services and five+ years case management experience in the field
• Knowledge of homeless and offender population and appropriate community resources, especially entitlement and housing resources
• Knowledge of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts
• Excellent computer skills including use of Microsoft Office Word and Excel
• Valid VA Driver's license and reliable transportation - you'll travel approximately 10% of the time

Nice To Haves

• SOAR certification and experience strongly preferred, and CPR/First Aid Certification
• Prior experience in a human services environment supported by grants; knowledge of electronic health records/data management and Medicaid billing helpful

Responsibilities

• Work with the Team Lead to serve our clients: low income and disabled adults who may be experiencing homelessness and repeated incarcerations.
• Provide case management expertise such as assessments, treatment planning, supportive counseling, linking to community resources, monitoring progress, collaboration with other providers, and care coordination.
• Assist in outreach/engagement activities with clients, families, community providers, landlords and medical personnel.
• Advocate for clients in court, testify on behalf of the client and/or services, and collaborate with law enforcement, public defenders, DSS and departments of corrections.
• Maintain client contact and files, treatment plans, progress notes, and discharge summaries.

Benefits

• A comprehensive benefits package that includes medical, dental and vision plans starting after one month of employment.
• Short term/long term disability and life insurance at no cost, plus voluntary life insurance.
• An Employee Assistance Plan (EAP) and a 403b retirement plan with a company match.
• A generous PTO plan including vacation, sick and personal days, and 13 paid holidays!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level