Program Manager Senior

USAA • San Antonio, NC

13d • Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Shape the Future of Talent at USAA! USAA is seeking a Senior Program Manager to serve as the Association-wide planning lead for our Talent Delivery & Governance (TD&G) team. This pivotal role is responsible for building, integrating, and managing the annual and multi-year program roadmap across all TD&G portfolios. You will orchestrate the entire system of work, ensuring seamless coordination across learning and talent programs, leaders, and delivery teams, rather than managing a single program. Your efforts will be critical in translating strategic vision into actionable plans and ensuring the consistent scaling of talent initiatives across the organization. How to Succeed and Skills Needed: To excel in this position, you will lead end-to-end program planning, including annual planning, in-year reprioritization, and multi-year road mapping, while owning and maintaining the integrated TD&G master plan. Establishing and managing enterprise delivery cadences, such as planning cycles, checkpoints, and milestone reviews, will be key. This role demands strong collaboration skills to work effectively with talent programs, business stakeholders, technology partners, and leadership. Essential skills include adeptness in managing critical dependencies, maintaining visibility into progress, identifying and mitigating risks, and balancing strategic thinking with hands-on execution. The ideal candidate will be adept at organizing work, facilitating alignment, and guiding teams through complexity from concept to delivery, ultimately ensuring discipline, consistency, and scalability in talent improvement efforts.

Requirements

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years of project and / or program management experience, including experience defining a new program and/or managing large-scale projects.
• Proficient experience in Principles of Project, Program or Portfolio Management to develop multi-year business plans.
• Proficient knowledge of program efforts management tools and methodologies.
• Understanding and demonstrated application of risk management policies and procedures.
• Knowledge of program management methodology and techniques; program performance evaluation and change management principles.
• Experience maintaining and reporting on work effort(s) budgets / methodologies.
• Proficient experience in USAA’s change management methodology or similar industry change management methodology.
• Demonstrated experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals.

Nice To Haves

• Strategic Thinking and Planning
• Stakeholder Management
• Risk Management
• Change Management
• Experience planning within a large financial services organization involving HR Business Operations, IT, and Second Line Oversight.
• Experience applying Agile methodologies for process management and continuous improvement.
• US military experience through military service or a military spouse/domestic partner.

Responsibilities

• Defines and maintains program strategies commensurate with the level of risk, size, and complexity to ensure individual efforts align with organizational goals.
• Responsible for providing input and recommendations on multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value.
• Facilitates meetings with executive management and project / program sponsors to define solutions and delivery.
• Prepares reports that provide stakeholders and management with status updates to include identifying risks or issues.
• Performs analyses, root cause identification and development and recommendation of key work products.
• Negotiates agreements, settles disputes equitably and diffuses situations.
• Negotiates program tradeoffs with IT and the business as the program develops to ensure alignment of demand to capacity.
• Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).
• Adheres to governance rigor required for work efforts.
• Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior