Program Manager Senior

USAA • San Antonio, TX

14d • Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Program Manager Senior, you will be responsible for leading and owning digital governance, processes, controls, and training initiatives to ensure full compliance with company policies and applicable laws, rules, and regulations. You will be expected to: Analyze the current digital content governance program to identify areas for improvement, efficiency gains, and automation opportunities. Develop and execute a strategic vision for enhancing digital content governance, process, controls, and training. Drive innovation and implement best practices in digital content management and compliance. Additionally, you will coordinate and mentor a team of junior resources whose responsibilities include: Conducting periodic audits and inspections of digital experiences to ensure compliance and accuracy. Overseeing and managing submissions for marketing compliance review, ensuring accuracy and timeliness. Performing timely retirement of obsolete or unneeded digital experiences. Providing oversight for marketing disclosure compliance requirements. You will also collaborate with Digital Content Owners, Shared Services, Legal, and compliance partners to drive strategic vision. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

Requirements

• Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• Minimum 6 years’ project and / or program management experience, including experience defining a new program and/or managing large-scale projects.
• Proficient experience in Principles of Project, Program or Portfolio Management to develop multi-year business plans.
• Proficient knowledge of program efforts management tools and methodologies.
• Understanding and demonstrated application of risk management policies and procedures.
• Knowledge of program management methodology and techniques; program performance evaluation and change management principles.
• Experience maintaining and reporting on work effort(s) budgets / methodologies.
• Proficient experience in USAA’s change management methodology or similar industry change management methodology.
• Demonstrated experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals.

Nice To Haves

• 3+ years’ experience in digital content governance, compliance, or a related field.
• 3+ years’ experience with content management systems.
• 3+ years’ experience in process ownership/improvement.
• 3+ years’ experience in project management.
• Strong analytical and strategic thinking abilities.
• Excellent leadership, communication, and collaboration skills.
• Strong MS Excel, Word and PowerPoint

Responsibilities

• Define and maintain program strategies commensurate with the level of risk, size, and complexity to ensure individual efforts align with organizational goals.
• Responsible for providing input and recommendations on multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value.
• Facilitate meetings with executive management and project / program sponsors to define solutions and delivery.
• Prepare reports that provide stakeholders and management with status updates to include identifying risks or issues.
• Perform analysis, root cause identification and development and recommendation of key work products.
• Negotiate agreements, settle disputes equitably and diffuses situations.
• Negotiate program tradeoffs with IT and the business as the program develops to ensure alignment of demand to capacity.
• Adhere to EPMO processes, procedures, controls, standards, tools, and templates (as required).
• Adhere to governance rigor required for work efforts.
• Drive the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
• For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level