Program Manager, Relo Ops Excellence, Relo Ops Integration

Amazon • Nashville, TN

7d

About The Position

At Amazon Worldwide Returns & ReCommerce, (WWR&R), we aspire to zero: zero cost
of returns, zero waste, and zero defects.

We are an agile, innovative organization dedicated to “making zero happen” to
benefit our customers, company, and environment. We are constantly innovating to
create long-term value at Amazon by investing in the future and focusing on the
planet, not just on the bottom line. WWR&R includes business, product, program,
data, and software engineering teams, who together manage the lifecycle of
returned and damaged products.

In this role, you will work closely with product managers, program managers,
software developers, and operations stakeholders to improve the Customer Returns
and ReCommerce tools. You will establish programs for our operations evaluation
product suite to ensure the best associate and customer experience.

Requirements

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Nice To Haves

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Responsibilities

• Operational capabilities to support new business needs
• Operational processes to reduce cost through performance efficiencies
• Standard Operating Procedures to ensure compliance, quality, and scalability
• Field tools and dashboards to assist with execution of brilliant basic pillars
• Shared projects with other WWR&R teams – NCRC, ReCommerce, ROE Programs and Tech – as cross functional stakeholders
• Create dashboards and track success metrics

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed