Program Manager, Rapid Rehousing (RRH)

Upward Bound House•El Segundo, CA

61d

About The Position

UBH ends intergenerational family homelessness through a continuum of care—from crisis housing to permanent housing and prevention. For 30+ years, we’ve led with compassion, evidence-based practices, and a values-driven, collaborative culture. Lead UBH’s Rapid Rehousing program using a Housing First approach. You’ll supervise a multidisciplinary team, ensure high-quality case management, cultivate landlord partnerships, oversee budgets and compliance, and drive outcomes that keep families stably housed.

Requirements

Bachelor’s degree in social work, social sciences, or related field (Master’s preferred).
3+ years in social services with housing/homelessness experience; strong knowledge of LA’s Coordinated Entry System.
Proven people leadership: hiring, training, coaching, performance management.
Skilled in relationship-building with landlords, funders, and community partners.
Familiarity with housing laws, behavioral health, substance use, DV, child welfare, and resources for undocumented persons.
Excellent communication, organization, and follow-through; proficiency with Microsoft Office and HMIS (or similar databases).
Able to maintain HIPAA confidentiality and meet all post-offer clearances (TB, COVID-19), background check, and documentation.
Valid CA driver’s license, auto insurance, and regular local travel; personal vehicle required.

Nice To Haves

Master’s preferred

Responsibilities

Program Leadership: Oversee daily RRH operations (enrollment, housing stability plans, housing navigation, rental assistance, stabilization services). Set goals, policies, and quality standards.
Team Management: Hire, train, coach, and evaluate staff; model trauma-informed and culturally responsive practice.
Landlord & Community Partnerships: Build/maintain landlord relationships, mediate tenant–landlord issues, and coordinate with community partners to expand housing access.
Data, Reporting & Compliance: Ensure complete and timely documentation in HMIS and other systems; generate reports; meet contract, audit, and monitoring requirements.
Budget Oversight: Track financial assistance, submit payment requests, and manage spending against program budgets.
Quality & Safety: Integrate evidence-based practices; respond to urgent safety and security issues; continuously improve service delivery.

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