Program Manager – Process Digitization

eClerx•Austin, TX

15h•$180,000 - $200,000

About The Position

We are seeking an experienced Program Manager to lead and manage a cross-functional team responsible for enterprise-wide IT process discovery, documentation, and governance. This role will oversee stakeholder engagement, ARIS-based process modeling, quality assurance, and delivery management across multiple IT domains, ensuring consistency, accuracy, and alignment with enterprise standards. The Program Manager will serve as the primary point of accountability for delivery, team performance, stakeholder coordination, and program-level reporting.

Requirements

10+ years of experience in Program Management, Project Management, or Process Transformation roles.
Prior experience managing teams of Business Analysts or Process Analysts.
Proven experience delivering large-scale, enterprise process documentation initiatives.
Strong proficiency with ARIS or similar process modeling tools (e.g., Signavio, Visio, IBM Blueworks).
Deep understanding of BPMN modeling standards.
Strong understanding of IT operations and service management frameworks (e.g., ITIL).
Excellent stakeholder management, facilitation, and executive communication skills.
Demonstrated ability to manage high-volume deliverables under tight timelines.
Strong organizational, analytical, and problem-solving skills.

Nice To Haves

ARIS certification or equivalent formal training.
Experience establishing or leading process governance frameworks.
Experience supporting process documentation for automation, analytics, or LLM/AI ingestion.
Background in IT transformation, compliance, or enterprise architecture initiatives

Responsibilities

Program Leadership & Team Management Lead, mentor, and manage a team of Business Analysts responsible for process discovery and documentation.
Define team operating cadence, workloads, priorities, and resource allocation to meet program milestones.
Establish clear expectations, standards, and delivery guidelines across the team.
Process Discovery & Stakeholder Engagement Oversight Oversee interviews, workshops, and working sessions with Client SMEs across: IT Compliance & Governance IT Operations & Service Management Core Platforms and supplemental IT functions
Ensure the team consistently captures: Process requirements and objectives Inputs/outputs, dependencies, and handoffs RACI roles and system touchpoints Controls and compliance considerations
Act as an escalation point for stakeholder alignment and decision-making.
Ensure process flows and business rules are validated with process owners and Client leadership.
Process Documentation & ARIS Governance Oversee the creation of high-quality, BPMN-compliant process models in ARIS.
Ensure complex technical workflows are translated into clear, standardized, and consumable process diagrams.
Enforce consistent: Naming conventions Metadata tagging Modeling standards and discipline
Maintain governance of the centralized ARIS repository, ensuring: End-to-end traceability Version control Alignment to enterprise architecture standards
Quality Assurance & Process Governance Define and enforce quality assurance standards for process documentation.
Review and approve deliverables to ensure accuracy, completeness, and compliance with IT and enterprise modeling standards.
Coordinate formal process reviews, revisions, and approvals with stakeholders.
Support the development and operationalization of process governance frameworks to ensure long-term maintainability.
Project & Program Management Own the integrated program plan, milestones, dependencies, and delivery timeline.
Provide weekly status reporting to project and executive leadership, including: Progress updates Resource utilization Risks, issues, and mitigation plans
Ensure all deliverables meet agreed acceptance criteria and quality thresholds.
Proactively manage scope, risks, and interdependencies across workstreams.