Program Manager - Process Improvement

Iberdrola•Kirkwood, NY

10d•Onsite

About The Position

Responsible for creating, standardizing, improving, and developing network processes to optimize productivity, cost, safety, and quality across all Avangrid Networks OpCos. This role is critical in driving enterprise-level process transformation initiatives that align with business goals and regulatory requirements. This position reports to the Manager of Process Improvement & Standardization within the Process & Systems group in the Process and Technology (P&T) business area.

Requirements

Bachelor’s degree in Engineering, Business, Operations Management, or a related field required
Minimum of 8 years of progressive experience in process improvement, project/program management, or business operations.
At least 3 years leading cross-functional or enterprise-wide initiatives.
General knowledge of gas/electric utility operations and regulatory environment.
Strong analytical and problem-solving skills; ability to manage ambiguity.
Excellent communication, facilitation, and stakeholder management skills.
Ability to manage multiple priorities and influence across all organizational levels.
Demonstrated ability to lead initiatives without direct authority.

Nice To Haves

Master's Degree Preferred
Experience in the utilities or energy sector is strongly preferred.
Black Belt in Six Sigma or equivalent.
Change Management certification (e.g., Prosci).
Project Management certification (e.g., PMP).
Proficiency in Microsoft Project, Visio, Minitab, and statistical analysis tools.
Strong data analysis and reporting skills (Excel, PowerPoint, Word).

Responsibilities

Evaluate and analyze existing processes across business units to identify convergence, gaps, and improvement opportunities.
Identify opportunities to improve operational efficiency, reduce costs, and enhance service delivery.
Define requirements for new system implementations that support process improvement goals.
Develop standardized procedures for operations, distribution, maintenance, and energy and gas supply.
Research and apply industry best practices for efficiency, safety, and compliance.
Manage the transition process and change strategy to implement standardized processes successfully.
Coordinate with departments across the enterprise to ensure alignment and adoption.
Create and maintain detailed process documentation and training materials.
Implement quality assurance measures to monitor and evaluate the effectiveness of standardized processes.
Conduct risk assessments and ensure compliance with all regulatory standards.