Sr Manager, Process Improvement

CVS Health • West Chester Township, OH

12d

About The Position

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary The Specialty Process Improvement Senior Manager will lead and support process and performance improvement projects within the Specialty Pharmacy. The manager will conduct deep business process reviews of front end and back end pharmacy operations to improve efficiency, quality, customer experience, and financial performance. The senior manager will help define and implement our process improvement program from the ground up, including educating others across the organization.

Requirements

• 8-10 years of robust experience with process improvement efforts
• Expertise in process improvement tools and methodologies (Six Sigma, DMAIC, Kaizen, Process Mapping, Process Capability Analysis, Hypothesis Testing, etc)
• Experience advancing organizational process maturity through design for six sigma and/or other methodologies such as CMMI
• Proven experience leading operational improvement efforts, including project management
• Ability to process and synthesize quantitative and qualitative data to derive actionable solutions
• Advanced data analysis skills, including the ability to wrangle and analyze large structured and unstructured datasets
• Demonstrated facilitation skills
• Excellent presentation and communication skills, including aptitude for writing, fact gathering, and analysis
• Ability to meet deadlines and satisfy customers with multiple conflicting priorities
• Ability to effectively interact one-on-one with all levels of management
• Prior experience leading and developing cross-functional teams
• Ability to work collaboratively in a cross-functional team environment to solve challenging issues and identify opportunities for improvement
• Demonstrate flexibility to support rapid adjustments to strategy and priorities to meet changing business requirements; conveys strong sense of urgency to drive issues to closure

Nice To Haves

• 10-15 years of related experience
• Lean Six Sigma Black Belt or Master Black Belt via a Training and Certification Program
• Master’s degree or equivalent experience in relevant field (business, industrial engineering, logistics)
• Experience in performance measurement and process improvement in call center, customer service, customer experience, front-end pharmacy, back-end pharmacy, transportation, and/or logistics.
• Experience in the mail and/or specialty pharmacy space, particularly front end and/or backend dispensing operations
• Minitab and/or SQL, Python, R experience

Responsibilities

• Execute strategic process improvement projects using lean six sigma tools and methodologies
• Educate and mentor colleagues on process improvement tools and methodologies
• Develop and present effective presentations to a diverse population of individuals across Specialty with varying responsibilities, educational backgrounds, and interests to facilitate and drive improvement
• Identify process improvement opportunities and deliver solutions in collaboration with business partners targeting an improved customer experience, operational efficiencies, cost avoidance, and revenue and EBIT growth
• Facilitate onsite sessions to deep dive into various areas of opportunity with cross-functional teams (travel required periodically)

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees