Program Manager - Physical Security

BECU•Tukwila, WA

About The Position

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU. In this role, you’ll become a trusted expert and key partner to the Physical Security Program Unit (BU), using your deep understanding of products, services, and processes to elevate how BECU operates and serves its members. You’ll bring clarity to complex workflows, help design and implement new solutions, and champion continuous improvement that strengthens both employee and member experiences. Your impact will be felt across day‑to‑day operations—where your insights help reduce risk, streamline processes, and drive meaningful enhancements. You’ll be a connector, a problem solver, and an advocate for operational excellence, ensuring that programs are implemented thoughtfully and aligned to the needs of the BU you support. This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

Requirements

Bachelor’s degree in business or equivalent work or education related experience required.
Experience managing project teams required.
Minimum 5 years of functional experience required, in the Financial Services industry preferred.
Appropriate licensing, as necessary, to be obtained in first year of tenure required.
Full time hours required with additional hours as necessary to accomplish objectives, goals, and projects.
Moderate travel by car and/or public conveyance for trips at some out‑of‑area locations or statewide.

Nice To Haves

3 years of experience in operations management, project management, technology implementation, internal controls development and oversight preferred.
Verbal and written communication skills to effectively communicate in the English language.
Excellent project management, effective leadership and negotiation skills.

Responsibilities

Lead and support operational activities across your BU by applying your product and process expertise to deliver smooth, efficient execution.
Serve as a key contributor on project teams, guiding system enhancements, delivery execution, and process improvements that advance BU goals.
Participate in strategic discussions when needed, offering insights that help shape priorities for BU products, services, and member impact.
Implement and uphold policies, standards, and processes while creating clear productivity measures, reporting tools, and tracking methods to evaluate success.
Produce timely, actionable communications and reporting to keep stakeholders informed and engaged in product and service performance.
Collaborate with internal teams and external partners to build and implement programs that support strong employee experiences and unforgettable member advocacy.
Interpret data and insights from employee and member surveys to identify opportunities and guide improvements.
Ensure compliance with all federal and state regulations related to your BU, working closely with cross‑functional teams to uphold regulatory expectations.
Manage vendor relationships and contracts, ensuring services delivered to members are high‑quality, efficient, and aligned to BECU’s standards.
Maintain operational reports, audit materials, and statistical records needed to support BU requirements.
Take on other duties as assigned to support the BU’s ongoing success.