Program Manager, Personal Care Services (PCS) - REMOTE

Abricare, Inc.

1d•Remote

About The Position

The Program Manager, Expansion will own the full lifecycle of AbriCare’s new site expansion processes, from initial site selection through operational handoff to the local team. This is a high-impact, cross-functional role that requires equal parts strategic thinking and hands-on execution. The Program Manager will serve as the central coordinator for all expansion activities, ensuring every new location is launched on time and ready to deliver excellent care from day one.

Requirements

5+ years of experience in project management, operations, or a similar cross-functional role
Proven track record of managing complex, multi-workstream projects from initiation to completion
Experience coordinating with vendors, contractors, and external partners
Strong organizational skills with exceptional attention to detail
Excellent written and verbal communication skills; comfortable presenting to leadership
Proficiency with project management tools (e.g., Asana, Monday.com, Smartsheet, or similar)
Ability to travel to new markets as needed (estimated 40-60%)

Nice To Haves

Background in home care, healthcare, or a regulated services industry
Experience managing multi-site or franchise-style expansion
Experience with IT vendor coordination and technology setup for new office environments

Responsibilities

Own the end-to-end project plan for each new market/site — from lease signing through operational handover — tracking milestones, risks, and dependencies across all workstreams
Develop and maintain detailed launch timelines, ensuring all stakeholders (Operations, HR, Clinical, Finance, IT) are aligned and accountable
Facilitate regular cross-functional check-ins and status updates throughout the launch process
Identify and resolve blockers quickly, escalating to leadership when needed
Manage all logistics related to physical office or branch setup, including furniture, signage, and branded materials aligned with AbriCare’s brand guidelines
Source, procure, and track all supplies and equipment needed for launch—clinical, operational, and administrative
Coordinate with IT vendors to ensure reliable internet, phone, and technology infrastructure is in place prior to launch
Serve as the primary point of contact for all third-party vendors during the build-out and setup phases
Partner with HR and recruiting to ensure local leadership and initial staffing are in place ahead of launch
Design and execute a structured operational handoff process, including training on systems, processes, and SOPs
Remain available as a resource to newly launched teams during their initial ramp period
Conduct post-launch retrospectives to capture learnings and continuously improve the expansion playbook
Build and continuously refine AbriCare’s expansion playbook, documenting processes, templates, vendor contacts, and lessons learned
Develop standardized checklists, timelines, and tools that can be scaled as the company grows
Partner with Operations leadership to ensure new markets are set up for long-term success