Program Manager, People Operations
About The Position
Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,700,000+ members find better products, support better brands, and build a better world in the process. We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company. Join us as we bring healthy and sustainable living to millions of Americans in the years to come. We are seeking a Program Manager, People Operations to drive and scale critical People initiatives across the company. This role will sit at the center of People Ops, partnering cross-functionally with Talent Acquisition, HRBPs, Internal Communications, Finance, and Operations to design and execute high-impact programs that improve employee experience, operational efficiency, and organizational effectiveness. This is a highly cross-functional, execution-focused role for someone who thrives in ambiguity, can manage multiple workstreams simultaneously, and is equally comfortable building from scratch and optimizing existing programs.
Requirements
- 3+ years of experience in Program Management, with ideal exposure to People Operations, HR
- Proven experience managing complex, cross-functional programs from concept to execution
- Strong project management skills with the ability to manage multiple priorities simultaneously
- Experience building and improving People processes in a fast-paced, high-growth environment
- Excellent stakeholder management and communication skills
- Strong analytical mindset with the ability to use data to inform decision-making
- Experience working with HRIS and recruiting systems (e.g., Workday, Greenhouse)
- Highly organized, detail-oriented, and execution-focused
Nice To Haves
- Experience in eCommerce, logistics, or high-volume workforce environments
- Background supporting both HQ and frontline/operations teams
- Familiarity with employee engagement, performance management, and retention programs
- Experience with change management and large-scale program rollouts
- Passion for Thrive Market’s mission and values
Responsibilities
- Own and drive end-to-end People programs (e.g., onboarding, performance cycles, engagement initiatives, retention strategies)
- Build and scale operational processes that improve efficiency across People Ops and cross-functional teams
- Partner with HRBPs, TA, and leadership to translate business priorities into structured People programs
- Manage program timelines, milestones, and stakeholder communication to ensure successful delivery
- Identify gaps in current processes and implement scalable, data-driven solutions
- Leverage data and insights to measure program effectiveness and inform continuous improvement
- Coordinate across systems (e.g., Workday, Greenhouse, other People tools) to ensure seamless execution
- Create clear documentation, playbooks, and communication materials for programs and processes
- Act as a central point of coordination across People Ops initiatives, ensuring alignment and prioritization
- Identify and implement AI-driven solutions to streamline People Ops workflows (e.g., intake, scheduling, communications, survey analysis)
- Evaluate and pilot new tools that improve efficiency, reduce administrative burden, and enhance employee experience
- Embed AI into program design (e.g., automated insights from engagement surveys, performance cycle support, onboarding content)
- Own and manage People Ops OKR tracking and reporting, ensuring clear visibility into progress, risks, and outcomes; drive regular updates, alignment, and accountability across stakeholders.
- Develop and operationalize the L&D roadmap, including planning, prioritization, and execution of key initiatives (e.g., onboarding, leadership development, capability building) in alignment with strategic business needs.
Benefits
- Comprehensive health benefits (medical, dental, vision, life and disability)
- Competitive salary (DOE) + equity
- 401k plan
- 9 Observed Holidays
- Flexible Paid Time Off
- Subsidized ClassPass Membership with access to fitness classes and wellness and beauty experiences
- Ability to work in our beautiful office in Playa Vista
- Free Thrive Market membership with exclusive employee discount
- Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
251-500 employees
