People Operations Manager

B/SPOKE Studios•Boston, MA

6d•Remote

About The Position

B/SPOKE Studios is hiring our first full-time People Operations hire to help support our growth and the team. This position will take our existing systems and processes and elevate them in terms of system, process, structure, automation, and AI to provide a more seamless and elevated employee experience. You’ll partner with our current part-time People Ops Specialist during a transition period to get up to speed, absorb institutional knowledge, and take the reins.

Requirements

Experience: 6-10 years of People Operations experience
Agile Problem Solver: You are comfortable in a dynamic, high-growth environment. You stay organized when priorities shift and can manage multiple workstreams simultaneously.
Detail-Oriented: You have an obsessive eye for accuracy, viewing yourself as a critical line of defense for data integrity.
Strategic Thinker: You look for the "why" behind a task and how the effects of a task upstream and with count and enjoy finding ways to make manual processes more efficient.
High Agency: You are a self-starter who takes ownership of your work and proactively seeks out solutions before escalating issues.
Disciplined Project Leader: You possess strong organizational hygiene and the ability to move a project from concept to completion. You don’t just manage tasks; you manage timelines, stakeholders, and expectations. You are skilled at breaking down complex People initiatives into actionable steps, ensuring nothing falls through the cracks even when navigating shifting priorities.
Building and Improving: You’ve built or meaningfully improved people processes and programs from scratch, not just inherited a system but actually made one better
Deskless Workforces: You’ve supported large part-time and/or deskless workforces in industries like fitness, retail, hospitality, or food service, and you understand the dynamics that come with it: high turnover, scheduling complexity, distributed teams, and engagement that can’t rely on Slack messages
Multi-Location: You’ve worked across multiple locations or sites and know how to create consistency without rigidity

Responsibilities

People Operations: Maintain & Optimize
Employee Support: Build and maintain strong relationships with employees at all levels, fostering a positive and inclusive work environment. Serve as a first point of contact for employee HR questions and maintain internal HR documentation and resources.
Onboarding/Offboarding: Own and improve the end-to-end onboarding and offboarding experience across all five locations, ensuring consistency and a strong first (and last) impression
Benefits: Administer and support benefits enrollment, questions, and ongoing management, with a focus on execution rather than strategy or plan design
Leave Management: Manage leave requests, tracking, and compliance across all locations and employment types
Payroll Partnership: Review payroll for accuracy and flag issues, but you won’t be processing payroll directly; Gusto is our current platform and you’ll partner closely with the team that runs it
Tech Stack: Own the HR tech stack by evaluating tools, managing integrations, driving adoption, and identifying opportunities for automation and AI to reduce manual work
Compliance: Ensure compliance with Massachusetts and federal employment law and stay current on requirements, with the ability to get up to speed on other states as we expand.
HRIS & People Analytics: Administer and optimize the HRIS (Gusto), ensuring accurate employee data and efficient workflows. Build and maintain people data dashboards and reports as needed.
HR Programs: Build & Scale
Performance Management: Stand up a performance management cycle that works for a multi-site fitness business with a large part-time workforce, including goal-setting, feedback cadences, and review processes
Engagement: Design and run engagement surveys, analyze results, and translate them into meaningful action rather than just data collection
Compensation Reviews: Build a recurring compensation review process that’s fair, consistent, and grounded in market data
Feedback Loops: Create lightweight, repeatable feedback mechanisms that give the team a real voice without adding unnecessary process