Program Manager & Peer Support Specialist

Hathaway-Sycamores • Altadena, CA

48d • $33 - $34

About The Position

JOB SUMMARY: The City of West Hollywood intends to establish a 24/7/365 mobile support service, "West Hollywood Care Team" (Care Team) designed to rapidly respond to community members experiencing a behavioral health crisis and other unmet social service needs, within West Hollywood city limits. Care Team services may take place in private homes/apartments/condo units, schools, workplaces, or any other community-based location. Consumers served may include residents, both housed and unhoused, students, members of the local workforce and visitors. The City of West Hollywood is designing the Care Team to integrate with the Los Angeles County Department of Mental Health (LACDMH) network of Field Intervention Teams (FIT), which is the County's behavioral health crisis responder system served by Mobile Crisis Outreach Teams (MCOT) and Psychiatric Mobile Response Teams (PMRT). This position is "On Call and can fill in for colleagues who are unable to work their scheduled hours and / or gaps in a shift. This position is cross trained in two roles, Triage Program Manager and Peer Support. The Triage Program Manager will serve as the point of contact, for Sycamores, in working with the 988-call center, West Hollywood 911, West Hollywood Fire Dept., etc... In this role, the Triage Program Manager is responsible for working directly with staff and will dispatch teams (two Peer Support Staff) to the field for in-person evaluation. The Triage Program Manager will ensure that calls are dispatched based on acuity, data on calls are collected and logged, for agency outcomes (i.e., time for in person response, outcome of the call, number of calls, times and frequency of calls, geographical location of calls, length of evaluation, etc.). The Triage Program Manager will monitor the use of agency vehicles and will communicate out any maintenance / repairs that may be needed to the Assistant Vice President of Facilities. The Triage Program Manager will oversee and ensure that all staff follow the Sycamores Care Team workflows and policies. The Cares Peer Support Specialist has lived experience as a recipient of mental health services, and /or parent of a youth who has received mental health services, and/or houselessness and/or system involvement, and can utilize these unique personal, practical, valuable experiences, and first-hand insight to benefit the team and consumers i.e., Adults, Youth, Children and their families as well as the community. The Cares Support Specialist has expertise about the recovery process, symptom management, and consumers persistence to lead a satisfying life in society. Cares Peer Support Specialist is also responsible for providing stabilization interventions, advocating for client voice and choice, self-determination, and decision-making in the planning, delivery, and evaluation of treatment, rehabilitation, and support services. Cares Peer Support Specialist will provide consultation to consumers regarding community resources, crisis intervention, and available community services i.e., housing, mental health services, medical treatment, and substance abuse services.

Requirements

• Excellent consumer de-escalation skills.
• Excellent written and oral communication skills, creativity, flexibility, time management, and organizational skills.
• Proficient with Microsoft Word & Excel.
• Must have the ability to manage and work through conflict in a calm manner.
• Be at least 18 years of age.
• Be self-identified as having experience with the process of recovery from a mental illness or substance use disorder, either as a consumer of these services or as the parent, caregiver, or family member of a consumer.
• Be willing to share their lived experience.
• Have a strong dedication to recovery.
• Agree, in writing, to adhere to the Code of Ethics.
• Valid California Driver License and a driving record acceptable to the Agency's insurance carrier.
• Ability to use agency vehicle with appropriate insurance for all transporting consumers and adhering to federal, state, and local motor vehicle safety standards when transporting children.
• Maintains all required licenses and certifications.

Nice To Haves

• B.A. in related field plus 1 year management experience preferred.
• Certification in peer support is preferred but not required. If not certified, upon hire successfully complete the training requirements for a peer support specialist and pass the certification examination or go through the grandparenting process to become certified.

Responsibilities

• Dispatch teams (two Peer Support Staff) to the field for in-person evaluation
• Ensure that calls are dispatched based on acuity, data on calls are collected and logged, for agency outcomes (i.e., time for in person response, outcome of the call, number of calls, times and frequency of calls, geographical location of calls, length of evaluation, etc.)
• Monitor the use of agency vehicles and will communicate out any maintenance / repairs that may be needed to the Assistant Vice President of Facilities
• Oversee and ensure that all staff follow the Sycamores Care Team workflows and policies
• Providing stabilization interventions
• Advocating for client voice and choice, self-determination, and decision-making in the planning, delivery, and evaluation of treatment, rehabilitation, and support services
• Provide consultation to consumers regarding community resources, crisis intervention, and available community services i.e., housing, mental health services, medical treatment, and substance abuse services.

What This Job Offers

• Career Level: Entry Level
• Industry: Social Assistance