Program Manager, Medical Affairs

Mass General Brigham•Boston, MA

7d•Hybrid

About The Position

Under the direction of the Executive Director of the Academic Medical Center (AMC) Office of the Chief Medical Officer (OCMO) Program Manager for Medical Affairs will be responsible for project management of day-to-day activities related to the work of the MGH/BWH Physician Incentive Program, Medical Staff Executive Committee/Medical Policy Committee across the AMCs, as well as other OCMO-related initiatives. S/he will collaborate with key leaders in numerous departments, such as VPs, Administrative Directors, Chairs of clinical services and other physician leaders, and members of OCMO at MGH and across Mass General Brigham (MGB) in order to meet program requirements and standards. This position requires excellent project management and communication skills. The Program Manager will be responsible for maintaining the timeliness and thoroughness of projects, continuously assessing and making effective recommendations to address any barriers or obstacles to achieving project goals.

Requirements

Excellent interpersonal/communications skills.
Must be able to work independently and exercise appropriate judgment as necessary.
Ability to interact with individuals at all levels of the organization.
Requires attention to detail to accomplish critical tasks and understand the impact of results on departments, current systems and the organization as a whole.
Requires the ability to assess all assigned work and manage time appropriately to meet deadlines, must be highly organized and be able to juggle multiple priorities effectively.
Enjoy and thrive in a fast-paced environment
Experience with Microsoft applications (Access, Outlook, Word, PowerPoint, Excel) and other web-based applications.
Strong organizational and analytical skills.
Bachelor’s degree in a related field required.
Minimum of 3 years’ relevant experience with demonstrated competency in an academic medical center or similar environment.
Demonstrated ability to work independently with a minimum amount of supervision.
Demonstrated experience in project management.
Demonstrated expertise in managing working relationships in a matrix structure.
Solid knowledge of project management strategies and techniques and track record of successful project management.

Nice To Haves

Master’s degree in public health, healthcare management or related field or related work experience preferred.

Responsibilities

Medical Policy Committee/Medical Staff Executive Committee (MPC/MSEC)
Responsible for project managing day-to-day activities related to the work of the MPC and MSEC at MGH, BWH, MEE and FH, managing the flow of both new and renewal of clinical policies, protocols, guidance documents, and forms through the committees
Oversees an open comments process for new policies, as needed, which includes distributing policies via appropriate communications and receiving and organizing comments for the committee’s review.
Responsible for maintaining current policies in the site designated policy system e.g. Ellucid.
Continuous tracking of all document expiration and approval dates.
Communicating with document owners for updated versions.
Shepherding the drafts and owners through the committee approval process.
Reporting and troubleshooting policy platform system issues or concerns.
Tracking all document and form requests from owners and communicating items to the appropriate Executive Committee Chairs for follow up until resolved.
Assisting with development of agendas and topic prioritization.
Supporting the committees with other administrative tasks, communication and system support.
Physician Incentive Program
Coordinate the implementation and process improvement of the AMC Physician Incentive Program at Massachusetts General Hospital and Brigham and Women’s Hospital.
Manage and maintain the Incentive Program inbox.
Serve as central resource for all issues related to the Incentive Program.
Responsible for ongoing communication with Vice Chairs of Quality and Administrative Directors to ensure program standards are met.
Leads the iterative process of new measure development for the departments. Encourages development of rigorous, meaningful measures. Evaluates potential data sources, including specific variables to facilitate measure calculations. Writes detailed measure specifications when necessary.
Coordinates the appeals process at the end of the term, including making preliminary decisions to grant or deny appeals, presenting appeals to Incentive steering committee, and communicating appeals decisions and payments with physicians.
Perform quality checks of data and create quality check lists to ensure accuracy of data.
Facilitate communications with various departments to promote programs’ efficacy.
Maintain the program forms, materials, and contact list of key administrators and physicians for routine distributions.
Manage and help grow the Salesforce database for the program.
Download data and distribute reports to departments.
Additional Responsibilities
Provide project management for the annual meetings and other initiatives related to medical affairs as needed.
Project management and implementation of a variety of initiatives for the OCMO as needed, including but not limited to the Baker Initiative for Patient Experience, the AMC special events and awards, and other engagement events and programming
Evaluates the scope of a project and identifies critical factors to ensure successful completion.
Develop workflows, processes, and procedures to improve operational efficiency and effectiveness of this initiative.
Other duties, as assigned by the AMCO CMO and Executive Director of the AMC CMO.