Program Manager, Marketplace

Cargado • Chicago, IL

52d

About The Position

As Program Manager, Marketplace, you’ll play a pivotal role in shaping the strategy, performance, and long-term success of Cargado’s freight marketplace. You’ll bring together strategic thinking, analytical rigor, and operational excellence to solve some of the most complex challenges in freight tech. This is a highly cross-functional and high-visibility role; you’ll collaborate with leadership, data, operations, and customer-facing teams, as well as with Cargado customers, to strengthen marketplace efficiency and drive growth. You’ll report to the Head of Marketplace Strategy and be a key player in defining how Cargado scales.

Requirements

• 5+ years of experience in Program Management or Data Analytics, ideally in freight, logistics, or marketplace environments
• Advanced proficiency in SQL, with proven ability to translate complex data into clear, actionable insights
• Hands-on experience building tools, automations, and workflows using SQL and AI technologies
• Demonstrated success leading cross-functional initiatives and aligning diverse stakeholders
• Comfortable with ambiguity, with the ability to turn abstract challenges into structured, scalable solutions
• Experienced with Metabase, HubSpot, and Google Workspace for analytics, CRM, and collaboration

Nice To Haves

• Bilingual in English and Spanish preferred

Responsibilities

• Build and Own Marketplace Analytics: Develop insights and reporting that define how Cargado measures marketplace performance. You’ll be the hands-on creator of tools, dashboards, and analyses, leveraging SQL and modern AI-powered products to automate insights, monitor health, and inform decision-making.
• Lead Cross-Company Initiatives: Take ownership of high-impact, ambiguous challenges that cut across teams. Create data-driven strategies, drive alignment, and execute initiatives from inception through implementation.
• Automate and Innovate Workflows: Use available tools and emerging AI technologies to automate workflows for yourself and Cargado team members. Continuously explore and apply cutting edge methods, such as AI-agentic workflows, to create scalable, organization-wide efficiency.
• Deeply Understand Our Customers: Use data analysis and structured investigation to uncover insights about both brokers and carriers, shaping how Cargado serves each side of the marketplace.
• Drive Marketplace Strategy: Partner closely with company leadership to guide marketplace priorities, balancing customer needs with business objectives.
• Collaborate Across Teams: Work directly with internal stakeholders and customers to identify and solve key operational and strategic issues impacting marketplace health and growth.
• Embrace Startup Speed: Cargado is a startup. We move fast, try new things, fail at some, and quickly pivot often. We need someone excited by the chaos and ready to dive in head first.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees