Program Manager III

Forged Fiber 37 • Dallas, TX

3d • $87,000 - $142,000

About The Position

At Forged Fiber, our mission is bold but simple: deliver fast, reliable, future-proof connectivity that builds the foundation for everything online. As we execute, we believe the right way to do something is the only way. This foundation guides how the company builds, operates, and maintains a state-of-the-art open-access fiber network platform that empowers millions. The Role The Program Manager III (Field Support & Field Operations) within the Centralized Operations Team leads complex, cross functional initiatives that directly impact business outcomes, operational efficiency, and team execution. This role partners with Field Operations, Network, Facilities, Vendors, and Customer Experience teams to drive initiatives that reduce pain points, drive efficiencies, improve service reliability, and enhance end-to-end support processes. The Program Manager III owns program planning and execution across multiple workstreams, ensuring alignment on scope, budget, timelines, risks, and success metrics while maintaining a strong tech/customer first focus.

Requirements

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 2+ years of experience in program or project management, operations, customer experience, or field-based environments.
• Strong organizational, planning, problem solving, and decision making skills
• Excellent written, verbal, and presentation communication skills, with the ability to influence across organizations.
• Ability to manage multiple initiatives in a fast paced, operationally complex environment.

Nice To Haves

• Experience working with Field Operations, Facilities, Network, or vendor managed environments

Responsibilities

• Lead cross functional programs focused on improving customer experience and field execution, including facility support, service readiness, escalation reduction, and operational process improvements.
• Manage multiple concurrent initiatives across Field Operations, Customer Experience, Network, Facilities, and external partners to ensure timely and high quality delivery.
• Develop integrated program plans that account for interdependence including but not limited to field work, dispatch, buried service wire, remote tech assist, system readiness, and operational capacity.
• Own program scope, timelines, milestones, risks, issues, and dependencies; proactively identify and mitigate impacts to customers or field execution.
• Establish and track success measures such as cycle time reduction, operational efficiency, cost, and delivery timelines.
• Demonstrate action oriented leadership when encountering roadblocks, escalations, or competing priorities across field and CX teams.
• Partner closely with Field Operations leaders, facilities teams, and vendors to align execution plans and customer outcomes.
• Coordinate work across multiple business groups to ensure programs are operationally viable and customer centric.
• Facilitate regular working sessions and program reviews to drive alignment, accountability, and continuous improvement.
• Communicate program status, risks, and issues clearly to leadership, including business impact assessments and recommended paths forward.
• Translate complex operational and field level challenges into clear insights and executive ready updates.
• Serve as a trusted point of coordination between customer facing teams and operational delivery teams.

Benefits

• Forged Fiber offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level