Program Manager III

American Addiction Centers•Winston-Salem, NC

1d•$41 - $62

About The Position

The Program Manager III for Operations and Administration provides senior‑level programmatic, operational, and administrative leadership in support of the Undergraduate Medical Education (UME) mission across all Wake Forest University School of Medicine campuses. This role supports enterprise‑wide initiatives, strategic priorities, and operational workflows that advance UME’s goal of excellence in medical education delivery, compliance, and continuous improvement. Reporting to the Associate Vice President for UME Operations and Administration, the Program Manager III works in close partnership with UME leadership, including the Vice Dean, and collaborates extensively with stakeholders across Wake Forest University School of Medicine, Advocate Health, Atrium Health, and Atrium Health Wake Forest Baptist Health. The position requires strong operational judgment, project leadership, data‑informed decision‑making, and the ability to lead through influence in a complex, matrixed academic health system.

Requirements

Bachelor’s degree in Health Administration, Business Administration, Education, or a related field required
Minimum of five (5) years of progressively responsible experience in program management, operations, administration, or academic/healthcare environments
Minimum of three (3) years of experience in project leadership, complex coordination, or supervisory/lead experience
Strong written, verbal, and presentation communication skills
Proven project management, organization, and meeting facilitation abilities
Ability to communicate complex information clearly to both technical and non‑technical audiences
High ethical standards, sound judgment, and commitment to excellent customer service
Strong analytical and problem‑solving skills with attention to detail
Politically savvy; able to navigate complex academic health systems and lead through influence rather than authority
Team‑oriented, adaptable, and resilient, with a strong commitment to continuous improvement and operational excellence

Nice To Haves

Master’s degree preferred
Experience supporting academic programs, accreditation‑sensitive environments, or multi‑site operations strongly preferred

Responsibilities

Operational and Program Management Serve as a senior operational lead for UME initiatives, ensuring alignment with strategic priorities, timelines, and performance outcomes
Manage complex, cross‑functional projects spanning multiple campuses and stakeholder groups, from planning through execution and evaluation
Develop, implement, and standardize administrative and operational processes to improve efficiency, consistency, and scalability across UME
Support governance structures, decision‑making workflows, and documentation related to UME operations and administration
Strategic Planning and Execution Partner with UME leadership to translate strategic goals into actionable work plans, milestones, and success metrics
Monitor progress on strategic initiatives, identify risks or barriers, and recommend mitigation strategies
Prepare executive‑level briefings, reports, and presentations for UME and institutional leadership
Assessment, Evaluation, and Continuous Improvement Collaborate with the Assessment & Evaluation team, Curriculum leadership, and other stakeholders to support assessment strategies that measure program effectiveness and operational impact
Use data to inform continuous improvement efforts and support evidence‑based decision‑making
Coordinate with IT teams and external consultants, as applicable, to ensure efficient data collection, reporting, and quality assurance processes
Administrative Leadership and Collaboration Serve as a key liaison between UME Operations and internal partners across academic affairs, student affairs, finance, IT, and institutional leadership
Facilitate meetings, working groups, and cross‑functional teams to advance operational objectives
Demonstrate strong collaboration, influence, and communication skills across diverse stakeholder groups
Program and Examination Support Provide operational and logistical support for UME activities, including serving as a proctor for examinations across all medical school curricular years, as needed
Ensure adherence to institutional policies, procedures, and compliance requirements related to UME operations
Professional Commitment Work independently while also functioning effectively as part of a multidisciplinary team of faculty, staff, and administrators
Maintain flexibility to work outside traditional hours and travel off‑site as required to support program needs
Uphold Wake Forest University School of Medicine’s commitment to diversity, equity, and inclusion and equal opportunity in employment

Benefits

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits and more Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program