Program Manager III- Org Change Management

PNC • Strongsville, OH

1d • $80,000 - $185,150

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Program Manager III within PNC's Technology organization, you will be based in Pittsburgh, PA, Cleveland, OH, Birmingham, AL, Phoenix, AZ or Dallas, TX. This position is primarily based in a location within PNC’s footprint. This role will be responsible for leading enterprise‑level organizational change initiatives supporting Data and Automation teams within Technology. This senior individual contributor role partners closely with technology leaders and cross‑functional stakeholders to drive adoption, readiness, and sustained change for large‑scale data, automation, and AI‑enabled initiatives. This role is ideal for a strategic change leader who thrives in complex environments, can influence at the executive level, and brings deep experience supporting technology‑driven transformation. Rather than owning a single initiative, the Program Manager III leads multiple interrelated projects that roll up into broader programs, ensuring alignment to enterprise strategy and consistent delivery across the organization. Leads a cross functional program/project team to ensure the execution of organizational programs in support of corporate strategy. Leads the highest complexity programs/projects requiring extensive planning, oversight, and communication across multiple segments, channels, or lines of business. Typically, program size may be greater than $25m. Manages the general and detailed planning stages of organizational programs; influences project decisions to achieve overall program goals. Oversight and reporting for the program budget while working to ensure success of the program. Evaluates the implementation and effectiveness of the programs and recommends enhancements to programs based on results. Acts as a mentor to other program managers. Teams with service partner leadership to ensure seamless delivery and a consistent experience across multiple distribution channels. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

• Strong background supporting technology‑driven transformations, ideally within data, automation, or digital environments
• Proven ability to influence without authority and operate effectively in matrixed organizations
• Excellent communication, relationship‑building, and problem‑solving skills
• Experience supporting: ○ Data platforms and automation initiatives ○ AI / GenAI‑enabled programs ○ Technology transformation efforts
• High level of organization, prioritization, and self‑direction

Nice To Haves

• Familiarity with change and project management tools such as: ○ Clarizen ○ Jira ○ Change Navigator or similar platforms
• Change Management certifications (Prosci Certified, Change Practitioner preferred)

Responsibilities

• Lead large‑scale, cross‑functional change programs supporting data, automation, and technology initiatives.
• Apply a strategic change management lens to complex programs aligned with corporate and technology strategies.
• Influence senior leaders and program outcomes through strong partnership, insight, and storytelling.
• Manage multiple initiatives simultaneously, ensuring alignment, momentum, and measurable results.
• Design and execute comprehensive change strategies, including: ○ Change impact and readiness assessments ○ Stakeholder and impact analysis ○ Communication and training strategies ○ Adoption measurement and sustainment planning
• Develop tailored solutions to support operational change associated with data automation and AI‑driven initiatives.
• Evaluate change effectiveness and recommend enhancements to improve adoption and outcomes.
• Partner with stakeholders at all levels to define business problems, scope change approaches, and align on execution plans.
• Serve as a trusted advisor to technology and business leaders.
• Collaborate closely with Project Managers, Communications partners, and cross‑functional teams to ensure a seamless and consistent change experience across channels.
• Lead general and detailed planning phases of complex change initiatives.
• Oversee data collection, analysis, research, and reporting related to change readiness and adoption.
• Identify and manage dependencies, risks, and impacts across programs.
• Support governance and adoption for emerging capabilities, including data automation and GenAI initiatives.
• Coach and mentor junior change practitioners and program contributors.
• Provide guidance on best practices in organizational change management.
• Act as a change champion and thought leader within the organization.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees