Program Manager II (Austin Homeless Strategies and Operations)

City of Austin•Austin, TX

5d•Onsite

About The Position

JOIN THE CITY OF AUSTIN TEAM At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. What Makes the City of Austin Special? Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation. Value and Innovation : Work in an environment where employees are valued and innovation thrives. Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security: Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth: Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country. Job Description: Program Manager II Purpose: Under limited direction, responsible for developing, implementing and managing moderately complex program(s) that integrates multiple elements or projects to achieve a defined objective. Position Overview: The Program Manager II position will be managing the street outreach program- determining goals, establishing program standards and monitoring program effectiveness. This position will also be responsible for supervising the Community Services Program Coordinator positions, who will be the outreach field staff.

Requirements

Graduation with Bachelor's degree from an accredited college or university with major course work in a field related to the job, plus four (4) years of experience in a field related to the job, including two (2) years of which were in a supervisory, project, or program management capacity.
Knowledge of principles and practices associated with assigned program area(s).
Knowledge of fiscal planning and budget preparation and monitoring.
Knowledge of management principles related to municipal project and program activities.
Knowledge of City practice, policy, and procedure.
Knowledge of supervisory and managerial techniques and principles.
Skill in oral and written communications.
Skill in planning, coordinating, and implementing programs and activities.
Skill in interpreting, organizing, coordinating, and executing assignments, projects, and programs.
Skill in handling multiple tasks and prioritizing.
Skill in using computers and related software applications.
Skill in data analysis and problem solving.
Ability to work with frequent interruptions and changes in priorities.
Ability to establish and maintaining good working relationships with other City employees and the public.
Ability to exercise good judgment, tact, and diplomacy in all dealings and maintain confidentiality as required.
Valid Texas Class C Driver License.

Nice To Haves

Previous experience supporting unhoused populations
Bilingual preferred in English/Spanish
Master's degree in Social Sciences preferred
Current Holder of one of the following: Licensed Clinical Social Worker (LCSW); Licensed Maters Social Worker (LMSW); Licensed Professional Counselor (LPC); Licensed Professional Counselor-I (LPC-I); Licensed Marriage and Family Therapist (LMFT)

Responsibilities

Develops and implements full-scale programs that may have multiple internal and external stakeholders.
Determines program goals, objectives, and resource requirements.
Establishes program standards, methods, policies, and procedures.
Coordinates and collaborates with multiple stakeholders involved in or affected by programs.
Monitors and evaluates program effectiveness, and implements improvement strategies.
Develops, manages, and monitors the program budget and associated projects and provides financial information.
Assists in the development, management, and submittal of proposed budget forecast planning.
Manages, coordinates, implements, and monitors projects associated with assigned programs.
Interacts with internal and external customers.
Investigates and responds to inquiries from the public and other departments.
Attends meetings and conducts presentations Board and Commissions, City Council Committees, City Council, and other related agencies.
May be responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for discharge.