Program Manager II, Payment Services

First Tech Credit Union•Hillsboro, OR

54d•$93,000 - $102,000•Hybrid

About The Position

The Program Manager II (PMs), Payment Services works to optimize efficiencies throughout Payment Services. Specifically, the Program Manager II will lead a variety of initiatives (several concurrently) and advise in the design and implementation of process improvements to accelerate long-term success and growth related to projects, ongoing analytical analysis, reporting and core system relationship management.

Requirements

Bachelor's degree in Business Administration, Management, or a related field preferred or the equivalent of two years of relevant experience
Four years of experience in financial services or comparable experience in other fields of like complexity is required
At least three years' experience in program or project management is required
At least two years' experience in Vendor management collaboration and experience is preferred
Broad knowledge of Lean Practitioner or Six Sigma
Ability to anticipate needs and prioritize projects in a fast-paced environment with tight deadlines and high-volume peaks while producing high-quality work
Working knowledge of Microsoft Office Suite
Certification/License: Program & Process Management Focus
Relevant certifications are preferred, with at least one required. Certifications include but are not limited to:
ACH Network Certificate
Faster Payments Professional Certificate
National Check Professional (NCP)
Certificate in Principles of Payments (CertPAY)
Certified Associate Project Manager (CAPM)
Credit Union Enterprise Risk Management Expert (CUERME)
Accredited Payments Risk Professional (APRP)

Responsibilities

Lead continuous and finite divisional initiatives supporting departmental and company objectives for a variety of purposes including process improvements for quality growth, soundness, and cultivating increased operational optimization and risk management
Execute project management functions for multi-functional areas including gathering requirements, scope definition, project plan design, stakeholder collaboration, communication, and final project implementation
Lead and manage complex systems, related projects and business relationships for the organizations' payments systems supporting critical payments activities related to ACH, wires, Zelle P2P, check processing, deposit processing (Vendors/Systems may include, but not limited to: Federal Reserve Bank, GFX/Finastra Ensenta, Zelle, PNC Bank, Northwest Bank Technology, Us Bank)
Analyze the effectiveness of core payments systems, operational programs and lead activities related to recommended process improvements, addresses inefficiencies, and work collaboratively with leaders to optimize processes
Act as expert liaison between credit union business subject matter experts and vendor support representatives to facilitate tickets, cases, expectations, escalations, adherence to SLAs and agreed upon timelines
Provide cross-functional and divisional support to ensure operational readiness in conducting process mapping to uncover inefficiencies, writing, and updating procedures as well as facilitating upgrades and user acceptance testing

Benefits

Traditional medical, dental, and vision coverage
401K matching up to 5% per pay period
Accrue up to 17 days of Paid Time Off your first year of employment
11 paid federal holidays
Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)

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