Payment Services Manager

RIVERMARK COMMUNITY CREDIT UNION • Oregon City, OR

8h • $33 - $46 • Hybrid

About The Position

At Rivermark, we’re more than a financial institution we’re a community of passionate people committed to transforming lives and communities together. We’re a proudly progressive credit union that values diversity, equity, and inclusion, and we celebrate the differences that make each of us unique. At Rivermark, we foster an environment where every employee can show up as their authentic self and feel a genuine sense of belonging. We’re deeply dedicated to serving historically marginalized and underserved communities, empowering our members to achieve their dreams through innovation, compassion, and personalized financial solutions. We believe that when our employees thrive, our members and communities thrive too. That’s why we’ve built a culture rooted in collaboration, growth, and inclusion, where your ideas are valued, your voice matters, and your work truly makes a difference. If you’re looking for a career with purpose and want to join a team that’s shaping a brighter, more inclusive financial future for everyone, we’d love to have you join us. Position overview: Provides leadership to foster a high-performing, collaborative work environment, developing a motivated team and promoting inter-departmental cooperation. Oversees the daily processing of check, mailed in transactions, wire, mobile deposit, and ATM transactions, ensuring accuracy and timeliness. Responsible for developing and maintaining policies, procedures, and quick guides, ensuring documentation stays current with evolving trends and process improvements. Maintains expert knowledge of federal and state regulations related to various payment channels, ensuring the team receives the necessary training for compliance and development. Collaborate with the management partnering with internal and external auditors for ongoing reviews on payment channels.

Requirements

• Bachelor’s degree. An equivalent combination of education and experience will be considered in lieu of a degree.
• Minimum of three years progressive management experience.
• Minimum of three years’ financial institution experience in an operations role required,
• Comprehensive knowledge and understanding of all applicable credit union policies and procedures, as well as state, federal, and compliance rules and regulations including, Regulation CC, Regulation J, OFAC, Uniform Commercial Code and Federal Operating Circulars.
• Must possess a strong understanding of operations risk and compliance and how to effectively apply it.
• Skilled at uncovering needs, understanding and defining a problem, collecting information, establishing facts, and making strong decisions.
• Able to create an environment where employees consistently provide professional, caring and individualized experience to members and employees.
• Ability to successfully interpret, gather, and leverage information to balance risk, and support organizational strategy and the member experience. Able to understand risk inherent in processes and apply appropriate controls.
• Excellent team building, goal setting and problem-solving skills. Ability to effectively develop and motivate employees.
• Leads by example and exhibits leadership abilities that create a high-performing, creative, and collaborative work environment that supports business objectives while reflecting and advancing the credit union’s culture, vision, and values.
• Ability to interact effectively and professionally in group and individual settings and develop positive internal working relationships.
• Helps to create an environment where people feel welcome, have a sense of belonging, listened to and engaged.
• Strong written, verbal communication and interpersonal skills.
• Maintains high standards in areas of security, accuracy, thoroughness, completeness and neatness of documentation, system input, correspondence, system upgrades and system testing. Able to maintain high levels of confidentiality.
• Strong organization, planning and prioritization skills.
• Proficient in using personal computers, particularly Microsoft Office products such as Word and Excel. Must be technologically savvy, with the ability to quickly learn new systems and software applications.
• Flexibility to deal with unexpected events and occasionally attend meetings and events that may occur outside of regularly scheduled work hours.
• Must be available to work between the hours of 7:30 a.m. and 6 p.m. Up to 90 days initial training on-site at Oregon City.
• This position is a hybrid work model.

Nice To Haves

• Payment operations experience preferred.
• National Check Professional (NCP) preferred.

Responsibilities

• Provides leadership to create a high-performing, creative, and collaborative work environment. Develops a team of motivated, results-oriented individuals promoting cooperation among employees and other departments. Holds regular coaching and development discussions, and maintains awareness of each employee’s strengths, developmental needs, and career goals.
• Oversees the daily processing and settlement of check processing, mailed in transactions, mobile deposit processing, wire processing, foreign check processing and ATM processing. Monitors and supports team to ensure member and employee requests submitted through various service request channels, meets the defined service level agreement. Engages team in using exceptional service skills, uncovering needs, establishing facts, and providing clear and relevant solutions.
• Develops and maintains comprehensive written procedures and quick guides for each area of responsibility, ensuring documentation reflects evolving trends and process enhancements.
• Coordinates and directs the daily operations of the functional area. Aligns work processes, job assignments, training and scheduling to support exceptional and frictionless member service. Performs quality assurance on their team’s work to monitor adherence to procedures, and service delivery to members and staff.
• Monitors processes and feedback for trends that could be indicative of a larger systemic issue, fraud or training needs. Communicates issues identified with appropriate management.
• Partners with internal and external auditors to conduct ongoing reviews of checks, wires, ATM and foreign item payment channels, ensuring compliance and operational effectiveness.
• Inspires a culture of continuous learning and seeks opportunities to streamline work processes, systems and procedures. Recommends, advocates and participates on projects and process improvements to enhance department efficiency and overall credit union performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager