Program Manager I

State of North Carolina

1d • Hybrid

About The Position

The mission of the North Carolina Department of Insurance is to promote a stable insurance market through unbiased regulation and to protect the lives and property of every citizen in all 100 counties while fostering superior, user-friendly service, courtesy, and respect. Our agency licenses insurance agents, adjusters, bail bondsmen and more, along with investigating fraud matters involving insurance consumers and any entity or individual regulated by the Department. In an ever-changing environment, it is the vision of the Department of Insurance to maintain the stabilization of the insurance industry in order to provide more products, competitive prices and consumer protection.

This position currently qualifies for a hybrid telework option with routine office and remote workday. The NC Department of Insurance trusts our employees to be self-motivated and successful in hybrid/remote roles. Telework options are subject to change at the discretion of management.

The North Carolina Department of Insurance's mission is to promote a stable insurance market through unbiased regulation and to protect the lives and property of every citizen in all 100 counties while fostering superior, user-friendly service, courtesy, and respect.

North Carolina Department of Insurance offers rewarding careers in a number of different fields that helps us protect consumers and regulate the insurance industry in North Carolina. But that’s not all that we do! NCDOI also investigates insurance fraud. We set standards for and inspect fire stations, regulate engineering codes and work with building inspectors in every corner of North Carolina. If you’re interested in a career that will help make North Carolina a safer and better place to live while working with some of the best professionals in the industry, apply today!

The purpose of this position is to provide administrative support for the North Carolina Firefighters’ Cancer Insurance Program within the Office of State Fire Marshal. This position assists with processing claims and verifying documentation to ensure eligible firefighters and their families receive timely and accurate benefits as provided under state law. The position manages the program operations by maintaining accurate records, preparing correspondence, and assisting with the implementation of procedures in accordance with statutory requirements. The position oversees contact with fire departments, firefighters, and other stakeholders to provide clear and courteous communication regarding program information and status updates. This role assists with tracking program metrics and compiling data reports to support program evaluation and continuous improvement, contributing to the effective delivery of benefits and the well-being of North Carolina’s firefighters and their families.

Requirements

• Bachelor’s degree from an appropriately accredited institution and three (3) years of program experience related to the area of assignment, including one year of supervisory program experience; or an equivalent combination of training and experience.

Nice To Haves

• Thorough knowledge of the principles and practices of public and business administration.
• Considerable knowledge of human resources, purchasing, budget and accounting practices and procedures as related to the program area of assignment.
• Skill in program analysis and evaluation.
• Ability to develop and maintain effective working relationships with associates, other State officials and the general public.

Responsibilities

• Provide administrative support for the North Carolina Firefighters’ Cancer Insurance Program within the Office of State Fire Marshal.
• Assists with processing claims and verifying documentation to ensure eligible firefighters and their families receive timely and accurate benefits as provided under state law.
• Manages the program operations by maintaining accurate records, preparing correspondence, and assisting with the implementation of procedures in accordance with statutory requirements.
• Oversees contact with fire departments, firefighters, and other stakeholders to provide clear and courteous communication regarding program information and status updates.
• Assists with tracking program metrics and compiling data reports to support program evaluation and continuous improvement, contributing to the effective delivery of benefits and the well-being of North Carolina’s firefighters and their families.

Benefits

• 12 Annual paid Holidays
• North Carolina State Health Plan administered by AETNA
• Supplemental Benefits including: Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental and Vision
• NC State Retirement (TSERS)
• WeSave Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager