Program Manager 1

Volunteers of America Mid-States • Johnson City, TN

34d

About The Position

The Supportive Services for Veteran Families (SSVF) program assists Veterans who are homeless or at-risk of homelessness to end their housing crisis. The Program Manager of the SSVF Program, under the direction of Veteran Services leadership, is responsible for the successful operation of the SSVF program. WHAT YOU SHOULD HAVE FOR THIS ROLE: Has Bachelor of Social Work or an undergraduate degree in a related field and a minimum of 3 years of experience in the field; a person with 7 years of experience in the field and no degree; or a Veteran with 5 years of related work experience would qualify for this position. Requires a demonstrated ability to provide a reasonable combination of the following knowledge, abilities, and skills: family needs assessment, knowledge and ability to access local resources, advocacy, counseling, and working cooperatively with local service providers. Must have a commitment to the principles of the project and work in the local area to locate and assist Veterans within the confines of the SSVF grant. Excellent verbal and written communication skills, high degree of organization, and creative problem-solving skills. Provide outreach in the local communities. Provide staff supervision and training and conduct employee evaluations regularly Assist in the preparation and maintenance of program budgets. Conduct review of employee case files and hold weekly treatment team meetings. Ensure compliance with all VA and VOA policies and procedures. Provide property management for the SSVF regional office in which the program is housed Complete all documentation and reporting requirements accurately and in a timely manner (i.e. statistical reports, program reports, QAS, annual reports and strategic plans). Maintain programs database and HMIS Build relationships with all relevant agencies and service providers. Continue developing new forms of community outreach and awareness. Advocate for the Veteran, integrating cultural values into their SSVF service needs. Identify systemic barriers and communicates with organizational leadership about these barriers to work collaboratively to find viable solutions. We hire, fire, and promote based on our five core values of commitment, compassion, diversity, justice, and integrity. These values run through our entire culture so it’s important to us that you truly believe in these values too

Requirements

• Has Bachelor of Social Work or an undergraduate degree in a related field and a minimum of 3 years of experience in the field; a person with 7 years of experience in the field and no degree; or a Veteran with 5 years of related work experience would qualify for this position.
• Requires a demonstrated ability to provide a reasonable combination of the following knowledge, abilities, and skills: family needs assessment, knowledge and ability to access local resources, advocacy, counseling, and working cooperatively with local service providers.
• Must have a commitment to the principles of the project and work in the local area to locate and assist Veterans within the confines of the SSVF grant.
• Excellent verbal and written communication skills, high degree of organization, and creative problem-solving skills.
• Provide outreach in the local communities.
• Provide staff supervision and training and conduct employee evaluations regularly
• Assist in the preparation and maintenance of program budgets.
• Conduct review of employee case files and hold weekly treatment team meetings.
• Ensure compliance with all VA and VOA policies and procedures.
• Provide property management for the SSVF regional office in which the program is housed
• Complete all documentation and reporting requirements accurately and in a timely manner (i.e. statistical reports, program reports, QAS, annual reports and strategic plans).
• Maintain programs database and HMIS
• Build relationships with all relevant agencies and service providers.
• Continue developing new forms of community outreach and awareness.
• Advocate for the Veteran, integrating cultural values into their SSVF service needs.
• Identify systemic barriers and communicates with organizational leadership about these barriers to work collaboratively to find viable solutions.

Responsibilities

• Provide outreach in the local communities.
• Provide staff supervision and training and conduct employee evaluations regularly
• Assist in the preparation and maintenance of program budgets.
• Conduct review of employee case files and hold weekly treatment team meetings.
• Ensure compliance with all VA and VOA policies and procedures.
• Provide property management for the SSVF regional office in which the program is housed.
• Complete all documentation and reporting requirements accurately and in a timely manner (i.e. statistical reports, program reports, QAS, annual reports and strategic plans).
• Maintain programs database and HMIS
• Build relationships with all relevant agencies and service providers.
• Continue developing new forms of community outreach and awareness.
• Advocate for the Veteran, integrating the client’s needs/wants into their SSVF service needs.
• Maintain high level of integrity for program.
• Performance Quality Improvement (PQI) duties as assigned by supervision & PQI Committee.
• Ensure compliance with all Council on Accreditation program standards.
• Perform external relations activities as needed.
• Assist in maintaining program manuals, developing training manuals and policies as needed.
• Work collaboratively to promote all VOA programs
• Maintain high level of integrity for program.
• Performance Quality Improvement (PQI) duties as assigned by supervision & PQI Committee.
• Ensure compliance with all Council on Accreditation program standards.
• Perform external relations activities as needed.
• Assist in maintaining program manuals, developing training manuals and policies as needed.
• Work collaboratively to promote all VOA programs

Benefits

• Health and Wellness
• Employee Assistance Plans (EAP)
• Health and Wellness Program
• Medical Coverage
• Dental Coverage
• Vision Coverage
• Flexible Spending Account
• Health Spending Account
• Short Term Disability
• MetLife Legal Plans
• Financial Wellbeing
• Competitive Compensation Packages
• Life Insurance (company paid)
• 403b retirement plan with company fund matching
• Employee discounts
• Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness)
• All company paid benefits and paid time off effective day one
• Work Culture
• Commitment Committee
• Justice Committee
• Integrity Committee
• Compassion Committee
• Retention Committee
• Training & Development
• VOA LEAD Program- Leadership Development Program
• VOA University - Staff Development
• VOA Academy - Clinical Training and Development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager