Program Manager I, GPD

Veterans Village of San Diego • San Diego, CA

2d • $70,000 - $77,000 • Onsite

About The Position

The Program Manager I is responsible for supporting the overall management and daily operations of a nonprofit transitional housing program funded through the VA Grant and Per Diem (GPD) Program. This position works closely with the Site Director to ensure high-quality, compliance, and trauma-informed services for veterans experiencing homelessness. Program Manager I provides direct supervision to Case Managers and AOD Interns; ensures program compliance with VA, state, and organizational standards; supports staff development; and maintains limited direct case management responsibilities. This role requires strong leadership, clinical awareness, and operational skills within a residential housing environment.

Requirements

• Bachelor’s degree in human services, Social Work, Psychology, or a related field.
• Experience working with veterans, VA-funded programs, or GPD-funded services.
• Minimum of 2–5 years of experience in a residential treatment, transitional housing, or related human services setting.
• Demonstrated experience supervising staff or providing lead-level support.
• Strong organizational, documentation, and time-management skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and electronic data management systems.
• Ability to communicate effectively with diverse populations, including individuals experiencing homelessness and substance use disorders.
• Ability to work in a busy, residential environment may include noise and frequent activity.
• Ability to sit for extended periods while working at a computer.
• Ability to bend, lift, and carry light objects.
• Manual dexterity sufficient to operate a computer keyboard and office equipment.
• Ability to speak, read, and understand English.
• Ability to respond appropriately to crisis situations.

Responsibilities

• Assist in overseeing daily operations of the transitional housing program to ensure safe, effective, and client-centered service delivery.
• Conduct routine health, safety, and facility inspections to ensure compliance with VA GPD standards, licensing requirements, and organizational policies.
• Monitor program compliance through regular client file audits, documentation reviews, and adherence to reporting requirements.
• Ensure accurate and timely completion of required documentation, data entry, and reports in accordance with VA GPD guidelines.
• Support program monitoring visits, audits, and corrective action plans as needed.
• Provide direct supervision and oversight of Case Managers and AOD Interns.
• Conduct weekly individual supervision sessions focused on performance, professional development, clinical support, and documentation compliance.
• Assist with recruitment, hiring, onboarding, training, and retention of program staff.
• Develop staff schedules and oversee payroll submission to ensure adequate program coverage.
• Support the Site Director in addressing performance concerns, coaching staff, and implementing disciplinary actions in accordance with organizational policies.
• Support the delivery of trauma-informed, recovery-oriented, and veteran-centered services.
• Assist with screening, assessment, and intake of applicants for residential services, ensuring eligibility and appropriateness for placement.
• Facilitate crisis intervention and de-escalation with residents and staff, coordinating with clinical leadership and external partners as needed.
• Provide temporary coverage for case management duties and maintain a small caseload of up to five (5) clients when required.
• Collaborate with Case Managers to ensure individualized service plans support housing stability, recovery, and self-sufficiency.
• Support program development, implementation, and continuous quality improvement initiatives.
• Assist in evaluating program outcomes and identifying opportunities for improvement.
• Contribute to the development, revision, and implementation of client-centered policies and procedures.
• Participate in interdisciplinary team meetings, clinical case conferences, and operations meetings.
• Serve as a liaison between program staff, leadership, and external partners when appropriate.
• Communicate effectively with staff at all levels to ensure consistent understanding of program expectations and goals.
• Promote a positive, professional, and mission-driven work environment.

Benefits

• VVSD offers competitive pay and benefits, including 12 paid holidays a year, paid vacation and paid sick leave, pension, health insurance, dental and vision plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager