Program Manager (Aging Case Management)

Catholic Charities•San Francisco, CA

20d•$71,000 - $73,000•Onsite

About The Position

Catholic Charities is home to many community programs and services. The Aging Support Service programs assist individuals in San Francisco and San Mateo Counties with maintaining their independence and dignity at every spectrum of care. The Aging Case Management Program offers Case Management, and Long Term Housing Subsidy services that assist with the on-going support to individuals experiencing age-related decline in health, and or need of help with resources navigation and service connection to decrease risk or institutionalization, and our Long Term rent assistance provides monetary help and case management to eligible clients that prevent eviction and/or homelessness. Our program is recognized as a not-for-profit, full-service program providing much needed services and empowerment to the aging and impaired adult population, to increase independence and Age in Place. Primary Responsibilities: Under general supervision from the Associate Deputy, the Program Manager, Housing assumes responsibility for day-to-day related long term housing subsidy services and functions and works closely with the case management staff and provides management oversight, leadership responsibilities and direct programming. The Program Manager is expected to carry a caseload of at least 20 cases and responsible for core housing case management, benefits advocacy, support services for physical and mental health – acute/chronic, and problem solving. Provide assistance to people accessing other applicable housing opportunities. Assist clients in maintaining or increasing their housing stabilization. Working to assess the Participants' needs, by providing immediate services, personal goals, and services plans. This position will work with Participants around self-sufficiency, and how to maintain independence and prevent homelessness. And under the supervision of the Associate Deputy Director, the social worker completes an assessment to determine eligibility and the needs of the applicant.

Requirements

Bachelor’s degree in Social Work, or related field with a minimum of three (3) years directly related experience in case management. Substantial or demonstrated knowledge/experience working with families in crisis or unstable housing situations.
Minimum three years experience providing client case management services with the aging population and/or service programs.
Experience in providing health, social, and/or aging services in the community, especially with diverse communities and knowledge of community resources.
Leadership abilities, teaching experience, ability to take-charge and/or make decisions as needed.
Certified in Red-Cross basic first aid and CPR are required which may be obtained within 30 days of hire.
Excellent interpersonal and communication skills.
Knowledge of San Francisco County social services networks.
Sensitivity to, and possess a knowledge of services for seniors and adults with disabilities, homelessness/unstable housing, substance use disorders, and associated Healthcare [physical and mental health – acute/chronic] issues.
Certified or familarity with HCV/Housing Quality Standards.
Interacting with persons from various social, cultural, economic, and educational backgrounds for the purpose of stabilizing or improving housing situations.
Functional knowledge of Microsoft Office Products.
Ability to perform duties with minimum supervision.
Ability to communicate clearly in both verbal and written forms.
Promote a positive professional and organizational image in the community.
Sensitivity to seniors and people with disabilities and their needs.
Knowledge of mandatory reporting requirements for people working with ageing adults.
Sensitivity in handling complex/confidential information.
Ability to work under pressure.
Ability to work as a member of a team.
Valid CA Driver’s License and personal car preferred.
Knowledge of structure and content of services to seniors.
Good problem-solving skills and ability to follow through.
Strong interpersonal, communication, and telephone skills
Computer literacy.
Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration and accepts responsibility for own actions.
Attend meetings, supervision, and other required meetings. Attend Program staff, clinical and community meetings as needed or required.
Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.
Fingerprints: Required
TB Screening – Negative Tuberculosis Test: Required

Nice To Haves

Bilingual in Mandarin/Cantonese or Spanish language preferred.

Responsibilities

Develop, maintain and improve standards for client services and written procedures and protocols for services.
Monitor and direct day-to-day operations for assigned service area in compliance with Catholic Charities policies and procedures, and according to state licensing requirements and contract funders.
Caseload porfolio assignment up to 20 clients
Develop and maintain positive professional relationships with collaborative service providers, funders and communities.
Supervisory responsibilities that include training, providing support and supervision to 2-3 staff, client discussion, assessment and reassessment review, care planning and case closure and aftercare; assisting staff with skill development, scheduling resource and community presentations.
Participate as a member of an organization-wide Management Team to deliver the highest quality of services in keeping with the mission, vision and values of the organization.
Data Entry into appropriate and assigned database systems, and completion of monthly case management reports.
Develops strategic plans; sets objectives based on goals; mission and values; gathers input and knowledge of others; adjusts, and monitors plans as needed.
In conjunction with the Associate Deputy Director, participates in the acquisition of new and renewals of foundation grants and government contracts, and provides for reports on funds received; including assisting the Associate Deputy Director with writing of proposals, reports, letter and other communications.
Attend meetings and training programs, as requested
Commitment to the Mission and Vision and Core Values of Catholic Charities.
Provide practical support, education and assistance to tenants in addressing immediate needs related to achieving stability and life management skills, with a minimum of monthly client contact.
Coordinate with the Catholic Charities CYO programs and community agencies to ensure communication and quality service to the clients.
Provide on-going support including but not limited to the following: information and referral for services, client contact, and assist in meeting the goals of the client’s service plan.
Comply with program policies and procedures to protect client and caregiver interests and facilitate the smooth operation of the program.
Maintain accurate, current, and complete client files and complete all required data collection forms and reports. Maintain appropriate records for monthly reports.
Data entry into CA Getcare, and CARES Systems and completion of monthly reports.
Participate in managers meetings, client peer reviews, in-services and other training as required.
Coordinate contact with collaborative agencies as needed to identify any client issues that might result in an improved or destablize a housing and to conduct an appropriate intervention as required
Interface with other agencies and departments to insure appropriate client compliance with Program requirements.
Makes recommendations to enhance and improve services.
Other duties as assigned.
Is responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.
Is responsible for accurate and timely submission of case records.