Program Manager-Clinical & Case Management Sv

St. Charles Inc•West Allis, WI

10h

About The Position

The Program Manager-Clinical & Case Management Services is responsible for the implementation, oversight, performance, and ongoing monitoring of programs serving consumers. This role also includes ensuring the fiscal stability of programs and maintaining compliance with licensing, accreditation, and contractual standards. The manager oversees the hiring, development, and discipline of program staff, manages daily program operations, and supports service planning and delivery. Additionally, the Program Manager is responsible for authorizing services provided to consumers and verifying their need for these services. This may include, but is not limited to, psychosocial rehabilitation, medical, and supportive services to support consumers’ recovery goals.

Requirements

Master’s degree in Social Work, Psychology, Community Mental Health, Counseling or related field.
Licensed by the state of Wisconsin as an LCSW, LPC, or LMFT required.
Two years of experience providing services to individuals with co-occurring disorders.
Strong organizational skills, ability to manage multiple complex tasks, strong professional communication and team work.
Strong leadership and/or supervisory experience.
Knowledgeable regarding DHS 34.
Working knowledge of treatment planning and evaluation methods.
Ability to complete a comprehensive assessment with consumers.
Strong verbal and written communication skills, including the ability to perform record keeping, documentation, prepare formal reports using proper writing skills.
Ability to display cultural competence and sensitivity to the populations we service by responding respectfully and effectively to people of all cultures, socioeconomic characteristics, languages, classes, races, ethnic backgrounds, religions, and other diversity factors.
Ability to interpret program deficiencies and develop an active plan for improvement as needed.
Ability to interpret and implement statues related to the program.
Fundamental understanding of budget concepts and development.
Ability to use vehicles for work related duties according to the agency’s insurance liability standards.
Valid Wisconsin driver’s license and liability insurance.

Responsibilities

Serve as a Clinical Supervisor, providing ongoing clinical supervision and support to staff. Offers guidance in navigating challenging situations and ensure the seamless continuity of care for consumers.
Promotes the use of evidence-based and trauma-informed care principles
Conducts group and or individual staffing with program staff as required by contract.
Participate as a member of the recovery team by attending team meetings, developing rapport with youth/families/and their team members, support in assessing and determining the youth and family’s needs and providing clinical recommendations to identify and address barriers to recovery.
Maintains a high level of integrity and program quality through quality improvement, accreditation, licensing, and internal monitoring processes.
Provides direct supervision to staff by conducting weekly and individual meetings with individuals as required by contract.
Assists as needed with conducting intake assessments, developing community treatment & service plans, and oversee the intake process, records and signs the response plan & crisis plan, ensuring timely and comprehensive care for all consumers.
Ensures adequate staffing ratios to meet licensing and contractual compliance.
Ensures a high quality of staffing through proactive and equitable hiring, evaluation, training, and discipline practices.
Serves as a member of agency management, ensuring equitable treatment of staff through consistent application of Agency Human Resource processes.
Ensures timely completion of program–related documentation and timely submission to contractors as requested.
Plans, implements, monitors and evaluates program initiatives that support the agency mission and vision.
Monitors and continuously improves program services resulting in increased program performance, client satisfaction, and achievement of contracted and agency-established program outcomes.
Ensures accurate and timely dissemination of information to program staff.
Cultivates and maintains relationship with community/contractual partners.
Ensures timely enrollment and service provision of referrals of eligible consumers.
May be cross-trained amongst several programs that require MHP support based on agency needs as well as provides clinical supervision for interns and other agency programs as needed
Participates in agency-wide and contract required committees, trainings and meetings.
Actively seeks and obtains program growth opportunities.
Ensures compliance with all DHHS and Agency Performance measurements.
Ensures staff have the necessary resources and training to complete all tasks associated with the position.
Ensures fiscal viability of programs and services.
Mitigates risk through risk management analysis and corrective action initiatives.
Available for additional meetings with families/psychoeducation (clinical information on diagnosis, comorbidity, prognosis, treatment).
Provides assistance during crisis.
Supports the goals, mission and vision of the agency.
Adheres to both St. Charles Youth & Family Services policies and procedures and Milwaukee County designated policies and procedures.
All other duties as assigned