Sr Manager, Program Management - Employee Relations Case Management

McDonald's Corporation•Chicago, IL

About The Position

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements. Department OverviewThe Global PMO Lead, Employee Relations Strategy & Case Management will oversee project and program management for development of both a new global employee relations operating model and a global case management platform to drive and ensure timely project execution and delivery. The Global PMO Lead drives the required management of the project/work plan, coordinating resources and activities across all workstreams and adjacent programs. The Global PMO Lead will partner with internal stakeholders from multiple internal functions and global markets as well as a third party vendor(s) to administer and operate within different project management areas, specifically ensuring the tracking and completion of activities within the client team

Requirements

8+ years of prior program and project management experience leading large scale, global People and Technology programs
Leadership, Planning and Execution overseeing the initiative and provides direction and leadership to the team ensuring successful delivery and value realization – 50%
Project Change Control and Measure Performance, Project Risk and Issue Management, and adherence to PMO Standards, Processes and Tools – 25%
Stakeholder Management for the organization – 25%
Strong ability to engage others in the attainment of the vision for the future. Influences others by enthusiastically sharing the future vision as a means for them to attain their goals
Strong ability to establish alliances with other departments and organizations by recognizing dependencies in order to assess potential partnership and commitment to the program
Strong ability to develop cooperative relationships to achieve results through win-win relationships
Multi-team project plans development using project management software
Strong, professional communication skills, with ability to engage with senior managers using appropriate level of detail, terminology, and style
PMP Certification or equivalent experience
Strong planning and organizing, ability to see the big picture
Focus on details and logical reasoning
Proactive in identifying opportunities
A strong team player, proven team leadership potential
Ability to quickly adapt to changes
Uses influence to drive decision making and find resolutions

Responsibilities

Work with Global Employee Strategy Team as well as Global Workplace Investigations Team & Global Business Services Project leads to establish operation model and case platform project strategy, approach, workstreams and overall structure and timeline for the initiative.
Ensure the operation model and platform work towards plan, proactively identifying risk and issues and engaging the right parties to mitigate risk and resolve issues
Establish and facilitate program governance and project status forums, ensuring all parties are apprised of actions and decisions
Accountable for helping project team leverage experienced program managers, market resources, and functional subject matter experts assigned to the initiative.
Coordinate and engage with key cross-workstream internal partners (e.g., People, Legal, GBS, Operations) to streamline interactions while maintaining line of sight to dependencies required for success
Advise leadership and/or business executives at the highest levels about the initiative, leveraging the standard status and communication reporting processes
Provide project workplan management support, keeping track of plans, budget, quality standards, deliverables, and dependencies
Track and monitor project metrics, reporting and project finance management
Facilitation of internal and external meetings
Monitoring of relationships and dependencies between project areas and active improvement submission
Partner with, and coordinate work amongst, project support specialist(s)
Ensure maintaining adherence to relevant security, data, and access policies in alignment with McDonald’s Data and Security Governance Standards
Build communication materials for McDonald’s Leadership that shows the progress of the project and potential barriers

Benefits

This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO).
This position is eligible for a bonus, calculated based on individual and company performance.
This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

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