Program Manager, Graduate Business Admissions

Saint Joseph's University•Philadelphia, PA

About The Position

The Program Manager of Graduate Admissions leads all support efforts for prospective and new students in the MBA and Master of Science Programs at the Haub School of Business. The incumbent will significantly contribute to new student enrollment, student retention, and persistence by serving as the primary support contact for admissions inquiries, academic advising, course registration, new student onboarding and orientation, international student support, and other initiatives that enhance the student experience.

Requirements

2-4 years of experience in higher education.
Demonstrated ability to quickly learn new systems and processes.
Proven success in providing exceptional high-level customer service.
Experience being adaptable, patient, and a self-starter.
Excellent communication and interpersonal skills.
Ability and desire to work with diverse student groups.
Knowledge of and commitment to the mission of Saint Joseph’s University.

Nice To Haves

Master’s Degree, preferably MBA or M.S.
Previous professional experience working with graduate students.
Proficiency in using computer applications for communication, data management, basic graphic design, data reporting, mail merging, and budget review/analysis.
Experience with or interest in international student enrollment.

Responsibilities

Contribute to planning, coordinating, and supporting all graduate admissions activities in collaboration with the Graduate Admissions Team.
Assist the Associate Director of Graduate Admissions to manage applicant life cycle, including the development and execution of recruitment strategy, for graduate business applicants through enrollment.
Serve as the main point of contact for prospective students in the Master of Science, Professional MBA, and Graduate Certificate Programs.
Manage the inquiry pipeline to deliver timely and effective communication to prospective students in order to maintain engagement and drive application and enrollment.
Collaborate with MBA and MS admissions staff to address applicant curriculum questions and manage campus visit requests.
Utilize data and best practices to inform admissions planning, service delivery, and decision-making.
Collaborate with the Associate Director of Graduate Programs to ensure communication plans and email campaigns accurately represent programmatic offerings and student support.
Meet MBA and MS programs enrollment goals established by the Director and Dean’s office.
Support Graduate Admissions team with outreach efforts and events.
Cultivate relationships with prospective students through the development and facilitation of Open Houses, virtual information sessions, classroom visits and one-on-one visits
Support graduate international student enrollment efforts across the university, including communications to prospective students and applicants, assisting with transcript evaluations, and being trained as a Designated School Official (DSO).
Collaborate on special projects with team members from the Master of Science and Professional MBA Programs.
Oversee and support graduate student programming and networking opportunities.
Perform other duties as assigned by the Director.